Who We Are
Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high-tech, compassionate, quality dental care. On our Midland site in
Tullamore, Offaly,
we deliver cutting-edge dentistry in a welcoming environment.
Our Impact - Fast Facts
* Flagship network covering Ireland, the UK & UAE.
* 30+ treatment rooms at a major Dublin site (indicative of the network's capacity and scale).
* On-site lab & digital radiography/CBCT enabling timely diagnostics and treatment.
* Extended opening hours (Mon-Sun) to maximise patient access in city-centre and regional sites.
Purpose of the Vacancy
As part-time Front of House Team Member at Truly Tullamore, you will be the welcoming first point of contact for patients and play a key role in delivering five-star service, supporting appointment flow, patient check-in/out, phone and inbox management, and helping ensure that clinical teams can deliver outstanding care.
Key Responsibilities
* Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
* Manage a multiline phone system and highvolume inbox/queries; prioritise between in-person and remote patient needs.
* Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
* Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
* Generate billing statements, process payments, reconcile daily cash takings, and handle deposits / clerical handoff as required.
* Operate clinic software (training provided; network uses EXACT practice management system) and adhere to data-protection protocols.
* Support changeover periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
* Uphold Truly's hospitality standards and contribute actively to a friendly, cooperative team culture.
Requirements - Competencies & Skills
Education
* Secondary education required; vocational/admin qualification is an advantage.
Experience
* Minimum 1-2 years in front-of-house or reception roles; dental or hospital reception experience strongly preferred.
* Proven success in high-volume, customer-facing environments.
Knowledge & Skills
* Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.
* Proficient or willing to learn clinic practice management systems (EXACT experience is a plus).
* Strong multitasking, organisation, and attention to detail in a busy setting.
* Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
* Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.
Core Competencies
* Patient-centric service & empathy
* Stress tolerance & prioritisation in a high-volume environment
* Teamwork & cross-functional coordination
* Accountability & reliability (punctuality, accuracy of cash/records)
* Learning agility (adapting to systems & processes)
What We Offer
* Attractive part-time terms and salary for the right candidate; overtime paid as applicable.
* Career progression opportunities: admin support, training, and guidance in a fast-growing dental network.
* A fun, modern working environment with up-to-date dental software and processes.
* Training on EXACT system for the successful candidate, supporting your growth in the role.
* Flexibility and variety: part-time hours, weekend shifts, opportunity to support across clinic flow and service.
Important Details Before Applying
* Part-time role based at Truly Tullamore (Offaly) - full flexibility required, including weekends.
* Shift pattern will involve rotation across early/late appointments to meet clinic hours; exact schedule to be agreed.
* Location: Tullamore clinic