Who We Are
Truly Dental is a modern dental company operating across Ireland, the UK, and the UAE, dedicated to high‑tech, compassionate, quality dental care. On our Midland site in Tullamore, Offaly, we deliver cutting‑edge dentistry in a welcoming environment.
Our Impact - Fast Facts
* Flagship network covering Ireland, the UK & UAE.
* 30+ treatment rooms at a major Dublin site (indicative of the network's capacity and scale).
* On‑site lab & digital radiography/CBCT enabling timely diagnostics and treatment.
* Extended opening hours (Mon‑Sun) to maximise patient access in city‑centre and regional sites.
Purpose of the Vacancy
As part‑time Front of House Team Member at Truly Tullamore, you will be the welcoming first point of contact for patients and play a key role in delivering five‑star service, supporting appointment flow, patient check‑in/out, phone and inbox management, and helping ensure that clinical teams can deliver outstanding care.
Key Responsibilities
* Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
* Manage a multiline phone system and high‑volume inbox/queries; prioritise between in‑person and remote patient needs.
* Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimise diaries.
* Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
* Generate billing statements, process payments, reconcile daily cash takings, and handle deposits/clerical handoff as required.
* Operate clinic software (training provided; network uses EXACT practice management system) and adhere to data‑protection protocols.
* Support changeover periods and occasional weekend shifts as required; collaborate with the team to maintain service across full opening hours.
* Uphold Truly's hospitality standards and contribute actively to a friendly, cooperative team culture.
Requirements - Competencies & Skills
Education
* Secondary education required; vocational/admin qualification is an advantage.
Experience
* Minimum 1‑2 years in front‑of‑house or reception roles; dental or hospital reception experience strongly preferred.
* Proven success in high‑volume, customer‑facing environments.
Knowledge & Skills
* Experience with multiline phone handling, appointment scheduling, billing, and cash reconciliation.
* Proficient or willing to learn clinic practice management systems (EXACT experience is a plus).
* Strong multitasking, organisation, and attention to detail in a busy setting.
* Excellent spoken and written English; able to communicate clearly and empathetically with patients from diverse backgrounds.
* Comfortable working closely with clinicians and senior specialists; professional discretion and awareness of GDPR/data protection requirements.
Core Competencies
* Patient‑centric service & empathy
* Stress tolerance & prioritisation in a high‑volume environment
* Teamwork & cross‑functional coordination
* Accountability & reliability (punctuality, accuracy of cash/records)
* Learning agility (adapting to systems & processes)
What We Offer
* Attractive part‑time terms and salary for the right candidate; overtime paid as applicable.
* Career progression opportunities: admin support, training, and guidance in a fast‑growing dental network.
* A fun, modern working environment with up‑to‑date dental software and processes.
* Training on EXACT system for the successful candidate, supporting your growth in the role.
* Flexibility and variety: part‑time hours, weekend shifts, opportunity to support across clinic flow and service.
Important Details Before Applying
* Part‑time role based at Truly Tullamore (Offaly) - full flexibility required, including weekends.
* Shift pattern will involve rotation across early/late appointments to meet clinic hours; exact schedule to be agreed.
* Location: Tullamore clinic
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