Purpose of the role:The role of the Store Manager is a crucial part of the store and retail function.Connecting and engaging with the Zadig&Voltaire customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success.We are looking for someone who is self-driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients.You are a role model in everything you do and you share your knowledge and skills with your colleagues.The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.As a Store Manager, you are in charge of maximising store targets, and retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.You will build a store environment that nurtures creativity and employee development.Responsibilities of the role include but are not limited to:Selling skillsBe a brand ambassador and embrace the brand Selling CeremonyLead your team by exampleDrive sales: you train and coach your team in delivering exceptional and personalised customer experienceLead your team towards success through training & coaching in order to exceed the store objectives and KPIsYou monitor the store targets & KPIs, individual sales KPIs of your team membersMonitor and record the shop floor activity and send regular updates to the Area managerAnalyse the commercial aspects of your store and identify new methods to increase turnover & KPIsYou are constantly present on the shop floor and fully available to look after customers' needsBe able to build customer loyalty, understand customer relationship managementBe able to communicate efficiently and effectivelyBe knowledgeable of the collection and the brand's iconic piecesLeader skillsBe a brand ambassador and embrace the brand Selling CeremonyInspire the team and lead by exampleSupport the development of the team and store KPIsBe proactive in developing your team skills and brand/product knowledgeEnsure you adhere to all organisational aspects to ensure your team works in conditions enabling successBe approachable and a great communicator who can ensure the business runs smoothlyBuild and nurture a strong relationship with your direct report, Country Manager and all other departments, partnersLeadership expectationsBe a good coachEmpower your team and don't micromanage or undermanageExpress interest in team member's success and personal well-beingBe productive and results-orientedBe a good communicator and listen to your teamHelp your employees with career developmentHave a clear vision and strategy for the teamHave key technical skills so you can help the teamOperationsFollow company policy and proceduresDrive sales: Fully proficient in operating till system, payments and fraudulent transactionsManage the opening and closing procedures for your store and ensure a luxurious store environment and standardsCreate rotas that meet local needs and ZV rules and the availability of your teamAdjust your staffing levels and the rota to match the pattern of turnover throughout the week/month/yearAnticipate and manage staff holidays to ensure good shop floor cover and respect the business calendarFully proficient with all operational aspects and procedures, and proactive to learn new processesManage the loss prevention procedure, perform regular inventories and communicate any discrepanciesHave an awareness of the loss prevention procedures in store and communicate these to the teamPay attention to the security of the team and customers, by respecting health & safety guidelinesMaintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)Report any discrepancies to your direct report and head office departmentsDevelop the store and team members CRM database and activities to develop turnoverFollow up stock transfers between stores and manage the faulty items procedure with support from the managerBe exemplary in all stock management and control aspects and train your team on stock managementEnsure all necessary tools and supplies are availableCommercial & MerchandisingBe commercial in everything you doManage deliveries, ensure replenishment is made and the new collection is processed according to the ZV guidelinesManage the VM guidelines implementation and train your team on all VM aspects & standardsKnow how to adapt the VM guides to the space and commercial/customer needs of your storeEnsure the shop floor and the windows standards are impeccably maintained and always very commercialKnow, use and communicate the VM tools and guidelines to the team.Human resourcesAnticipate and manage the recruitment for the storeTrain and develop the team with a development plan that emphasizes their skillsOrganise weekly training sessions and monitor performance and developmentYou are the leader of your team L&D and must embody personal developmentIdentify the team members with growth potential and set up plans to develop their skillsCoach and motivate your team by giving them skill targets to achieveCreate a positive and inclusive work atmosphere, motivate and recognize achievements within the teamMonitor the regular staff reviews and employee probationsProfileExcellent leadership & management skills, with a natural ability to productively drive a teamAble to network with other Managers and businesses to improve awarenessBe business driven and commercial in all aspectsYou must have excellent communication & organisation skillsUnderstands how to deliver and coach a luxurious customer experienceUnderstand the business KPIs and how to develop them, analytical and reasoning skills.Show passion for People and luxury retail and interest in fashion and retail market trendsDetails Oriented2 to 5 years experience with a premium/luxury backgroundProficient in computer business-related computer software (Microsoft Word, Excel etc).We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.aining & coaching to the team in order to improve performance and increase team motivation & dedicationJob Types: Full-time, PermanentBenefits:Employee discountApplication question(s):What is your notice period?What salary range are you expecting for this position?Experience:Retail Management: 2 years (required)Work authorisation:Ireland (required)Work Location: In person