Excel Recruitment are searching for an experienced Hospitality Operations Manager for a busy high-end site in the Mid-West. We are seeking applications from ambitious, hospitality professionals to lead a team to deliver an exceptional service to customers. Role & Responsibilities: Manage the project at all levels, ensuring goals are met on a daily and weekly basis, keeping all stakeholders updated on progress and delays Lead on-site team to ensure key goals are achieved on time and within budget Support operations team through training, coaching and measuring performance offering feedback and guidance Recruit, select, on-board and train all new team members to enable them to integrate into the team seamlessly Work closely with clients and customers, listening and actioning suggestions appropriately Ensure day to day service is delivered as per agreed KPi's and SOP's Monitor standards of service continuously, actioning or escalating gaps as appropriate Lead a team by example, offering superior service to clients and customers and cultivating an atmosphere of excellence at all times Requirements: Previous experience in in a 5 Star or similar food and beverage establishment Excellent communication skills, coupled with a confident personality and ability to listen, influence and manage multi-disciplinary stakeholders Proven experience in change management Strong understanding of operational systems within a busy food and beverage service If you think you have what it takes to succeed in this exciting venture, please forward your CV and we will be in touch with more details. INDGAL Skills: Hospitality Management Food & Beverage General Manager Benefits: Parking Meals on Duty