Job Description
JOB TITLE :
Import Operator
DEPARTMENT :
Operations
REPORTS TO :
Team Leader / Operations Manager
JOB PURPOSE :
To ensure that all Operational targets in relation to Service, Quality and Productivity are met at all times
GENERAL RESPONSIBILITIES :
* Ensuring customer orders are entered accurately in the system
* End to end responsibility to ship and deliver to customer requirements
* Where necessary selecting approved suppliers whilst considering cost and commercial viability
* Producing sales and purchase invoices in a timely manner
* Uploading of Documentation so fully visible in AXIS / myHillebrand to all Key Stakeholders within the Supply Chain
* Accurately Recording Collection Times in FLOW to support Customer & Internal AXIS / myHillebrand Reports & KPIs
* Maintain excellent lines of Communication with both Customers and Internal Stakeholders, ensuring they are fully updated with any delays that may impact the customer requested delivery date
ADDITIONAL : RESPONSIBILITIES
The above duties are not an exhaustive list. The jobholder may be required to undertake additional duties as the needs of the business dictate.
MANAGERIAL : RESPONSIBILITIES
None
KEY CONTACTS :
* Internal Staff
* Customers
* Suppliers
* Hauliers
SPECIAL WORKING : CONDITIONS
* None
PERFORMANCE : INDICATORS
* As per objectives defined within My Talent World
BUDGET RESPONSIBILITY
* None
COMPETENCIES FOR THE ROLE :
Essential
DESIRABLE
TECHNICAL SKILLS :
* Freight Forwarding experience
* Supply Chain experience
* Experience with Irish Revenue & Customs documentation
PERSONAL SKILLS :
* Excellent planning and organisational skills
* Excellent communication skills
* Self-motivated and able to work without supervision
* Experienced team player
* Available to work under pressure
* Enthusiastic and driven to achieve targets and objectives
* Excellent customer service skills
* Be able to forward plan and think outside the box
LANGUAGE SKILLS :
* Excellent verbal & written English
COMPUTER SKILLS :
* Good computer skills including Microsoft Excel, Outlook and Word
* Knowledge of
* AXIS
* FLOW
Education/Qualifications
* Good standard of general education
PROFESSIONAL : EXPERIENCE / SKILLS
* 1-2 years' experience in Freight Forwarding
APPRAISAL COMPETENCIES :
* Quality of Work
* Customer Service
* Communication Skills
* Team Player
SUGGESTED TRAINING FOR THE ROLE
* Company Induction
* FLOW
* AXIS
* Customer Service
* Communication Skills
* Technical
* Insurance