Sales Operations Analyst I - Ireland
Company Overview ICON plc is a world‑leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.
Job Description Summary
The Sales Operations Analyst I is a key member of Global Commercial Operations, specializing in advanced reporting, Salesforce data management, and dashboard development. Reporting directly to the Sr. Sales Operations Manager, this role requires exceptional Excel skills for data analysis and visualization. You will support ICON Business Unit Requests and a wide range of sales reporting needs across the organization, focusing on process and performance optimization.
Key Responsibilities
* Excel Excellence: Utilize advanced Excel skills (including formulas and pivot tables) to analyze and visualize sales data.
* Salesforce Data Management: Maintain, optimize, and ensure the integrity of Salesforce data for accurate reporting and analytics.
* Dashboard Development: Design, build, and enhance dashboards in Salesforce, Tableau, and other BI tools to deliver actionable insights to sales and commercial leadership.
* Reporting: Develop, automate, and distribute recurring sales reports covering performance by service area, pipeline status, and win/loss analysis.
* ICON Business Unit Requests: Support and manage requests from ICON Business Units, ensuring timely and accurate delivery of data, reports, and insights.
* Sales Analytics: Analyze sales results against targets, identify trends, and provide recommendations to improve performance.
* Opportunity Management: Support the compilation and analysis of the Weekly Opportunities Roadmap and manage RFP targets.
* Forecasting: Collaborate with commercial and operational leaders to create and refine service area forecasts.
* Optimization: Proactively identify areas for process improvement and optimization within sales operations, reporting, and data management.
* Ad‑hoc Analysis: Respond to ad‑hoc sales reporting and data requests from across the enterprise.
Education & Experience
* Bachelor’s Degree (or local equivalent) in a related field, or equivalent experience.
* Proven experience in sales operations, business analytics, or a similar role preferred.
* Advanced proficiency in Microsoft Excel is essential.
* Experience with Salesforce (reporting, dashboards, data management), Tableau and/or other BI dashboard tools is highly desirable.
Skills & Competencies
* Excel Mastery: Advanced knowledge of Excel, including pivot tables and advanced formulas.
* Salesforce Expertise: Strong skills in Salesforce reporting and dashboard creation.
* Excellent analytical, presentation, and communication skills, with the ability to translate data into actionable insights.
* Ability to work cross‑functionally and influence stakeholders at all levels.
* Comfortable working in a matrix environment and navigating ambiguity.
* Commercially astute, with a problem‑solving mindset, attention to detail, and a focus on continuous improvement and optimization.
Benefits of Working in ICON
ICON offers a comprehensive total reward package that includes base pay, variable pay, recognition programmes, and a range of employee benefits, supportive policies and wellbeing initiatives tailored to support you and your family.
What ICON can offer you
* Competitive salary
* Various annual leave entitlements
* Health insurance options
* Competitive retirement planning
* Global Employee Assistance Programme (LifeWorks)
* Life assurance
* Flexible country‑specific optional benefits (childcare vouchers, bike purchase schemes, gym memberships, travel passes, health assessments, etc.)
Visit our careers site to read more about the benefits ICON offers.
ICON, including subsidiaries, is an equal‑opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
We encourage all qualified candidates to apply, regardless of whether they meet every requirement.
#J-18808-Ljbffr