Responsible to: Group Aftersales Manager Main Purpose of Job: We are currently recruiting for a Manager to lead the Service booking team in our Business Development Centre (BDC) based in Volkswagen Sligo, Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 4.00pm.
The role: The successful candidate will be required to ensure the BDC team continuously deliver the highest level of satisfaction to internal and external customers.
The role involves working closely with team members to deliver departmental targets.
Role Responsibilities Manage the daily running of the Business Development Centre liaising with all sites across the group Allocate calls daily and identify sites that need priority calling Ensures the team maintains and develops good relationships with customers by meeting and exceeding expectations and supporting a right first-time approach Take full responsibility of the performance of the department and drive the team towards meeting targets and goals Prepare reports on statistics, rates, performance levels and commission of the department Set performance targets for speed, efficiency, sales and quality Hold regular formal and informal performance review meetings with the team and manage performance issues if any Assist HR with employment relations, absence, payroll, recruitment