Join to apply for the Field Service Manager role at AdeccoJob Summary:You will collaborate with the Service Operations Manager for scheduling, support decision-making in the field, and work closely with the Group Escalation Manager, Group Project Manager, and technical specialists to ensure customer satisfaction and efficient project execution.Key ResponsibilitiesTeam Leadership & Management: Lead, mentor, and motivate a team of 16 engineers, ensuring high levels of service delivery.Oversee Training: Oversee the training, development, and performance evaluations of Field engineers.Team Culture: Foster a positive team environment focused on excellence and continuous improvement.Field Support & Operations: Collaborate with the Service Operations Manager to support scheduling and optimize engineer deployment based on real-time field situations.Project Coordination: Work with the Group Project Manager to ensure installations of the company\'s Ultrasound, X-Ray, Fluoro, and CT equipment are planned and completed efficiently.Technical Guidance: Provide guidance on complex field issues, assisting with decision-making to ensure timely and efficient resolution of technical problems.Compliance: Ensure adherence to all relevant regulatory standards and company policies during service operations.Technical Collaboration: Work closely with the Group Escalation Manager and technical specialists to resolve escalated issues swiftly and maintain high customer satisfaction.Troubleshooting: Provide technical guidance and troubleshooting expertise to engineers for resolving issues with the company\'s imaging systems.External Liaison: Liaise with equipment manufacturers and suppliers as necessary to address technical challenges.Team Meetings: Conduct regular team meetings to discuss progress, share updates, address any issues, and foster team collaboration and cohesion.Customer Engagement: Act as a key point of contact for customer queries related to field service operations and technical issues.Relationship Management: Build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.Feedback & Improvement: Conduct customer feedback sessions and implement service improvements based on input.Experience Initiatives: Lead initiatives to improve customer satisfaction and experience.Compliance & Safety: Ensure all service activities comply with health and safety regulations and medical device standards.Record Keeping: Maintain detailed records of all service activities, ensuring proper documentation of PPM schedules, breakdown repairs, and field decisions.Risk Management: Conduct risk assessments and corrective actions where necessary.Reporting: Provide regular updates and reports on field operations, customer satisfaction, and service performance to senior management.KPI Tracking: Track key performance indicators (KPIs), including field response times, equipment uptime, and service quality.Key RequirementsExperience: Proven experience in a technical service management role, preferably within healthcare or medical imaging equipment.People Management: Strong background in managing field engineers across installation, maintenance, and repair services.Cross-Functional Collaboration: Experience working closely with operations, project management, and escalation management teams.Required Competencies: Leadership, Communication, Problem-Solving, Customer Focus, Team Collaboration, Organisational Skills, Prioritisation, Adaptability, Continuous Improvement, Regulatory Knowledge, Financial Acumen, Training and Development, Quality Assurance.Desired Skills and Experience Service Engineering, Field Service, Management, Team Lead, Ultrasound, X-Ray, Fluoro, and CT, Medical Imaging, Healthcare, Installation, Repair, MaintenanceAdecco Ireland is acting as an Employment Agency in relation to this vacancy.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMedical PracticesGet notified about new Field Service Manager jobs in Dublin, County Dublin, Ireland.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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