Role Requirements
Role Requirement 1
Specialist Knowledge, Expertise and Self Development
Develop, manage and deliver training programs tailored for different internal and external business users using multiple media resources.
Design and deliver accessible overviews of our Hive and CRM Systems, to highlight their features and benefits.
This will include orientation for all new staff members and specialised training in response to changing roles, business processes, and database functionality.
Develop, manage and deliver training programs tailored for different internal and external business users using multiple media resources.
Develop resources for internal and external teams using software such as Canva, Adobe Premiere Pro, Powerpoint and more.
Work collaboratively with team members within a supportive and creative environment.
Role Requirement 2
Interpersonal and Communication Skills
Provide tailored training and supports at programme, operational and functional level based on individual and collective training needs analysis and training requests.
Create all training collateral including training guides, videos and infographics to ensure users have the ability to resolve issues without having to contact the HIVE & CRM contact team.
Provision of support in relation to system reporting and dashboard support, with a focus on using this functionality to make better use of information and data.
Support the rollout of new functionality with associated training and support materials.
Attend UAT and any other required meetings related to the training projects you are assigned to and ensure you have a high-level overview of the content you will be delivering training on.
Demonstrate strong prioritisation skills with assigned projects and deadlines while communicating effectively with relevant stakeholders.
Role Requirement 3
Delivery of Results
To liaise with key stakeholders to ensure training programmes are fit for purpose and to ensure they are well promoted and well utilised internally in the core business teams.
Support relevant business teams to create operational guides and process documents to ensure continuous improvement and learning.
Use your own knowledge of the different software's used to share thoughts and ideas on resource creation to internal and external teams to best support the end user.
Develop and maintain a library of multi-media support training materials that are readily accessible to users at the point of need.
Determine new requirements based on user feedback and work with the relevant business team to implement.
Any other duties which may be assigned from time to time by the line manager as appropriate to the grade.
Role Requirement 4
Analysis and Decision Making
Identify Hive and CRM training and development internally/externally through training analysis and assessments including views, reporting etc.
Schedule and plan training outputs for Stakeholders in consultation with SMEs and other members of the training team.
Ensure all reporting on training and feedback are gathered in a timely manner.
Review of training resources and identifying when updates are needed.
Utilising own knowledge and experience by offering advice, ideas and suggestions within the training team and when discussing training requirements with SME's.
Actively analysing resources and make informed decisions for enhancements.
Required Experience
At least 1 year's prior experience in delivering group and individual training in a business setting
Strong working knowledge of the Hive & CRM
Strong understanding of the role/objectives of Pobal, Early Years, key business issues, its challenges, etc.
Experience in the development of effective document and video training materials, including experience in e-learning software such as Canva, Adobe Premiere Pro (or similar) and PowerPoint
Previous CRM and Hive support/ training experience
Proven customer service and technical support experience
Strong relationship building skills across the core business team and external stakeholders.
Experience in measuring the success of training interventions and solutions for business teams using the Hive & CRM.
Strong verbal and written skills
Strong organisational skills, time management, and attention to detail.
Desirable:
Proven track record in process analysis, design and IT implementation
Knowledge of the workings of the community/voluntary/public sector
Qualifications
Relevant Third Level qualification (e.g. Diploma) in a relevant discipline or equivalent is desirable
A relevant train the trainer qualification (essential)
A full clean driver's license (essential)
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