Job Description
This role oversees the effective operation of a retail site, ensuring high standards of customer service and hygiene are maintained.
The successful candidate will be responsible for driving business growth, managing key HR matters, and leading on health and safety compliance.
* Key Responsibilities:
* Commercial: Develop strategies to increase sales and profitability; implement forecasting systems; monitor costs
* Customer Service: Foster positive interactions with customers; maintain quality, service, hygiene, and cleanliness
* HR: Establish management structures; train staff; manage key HR matters
* General: Ensure site upkeep; lead on Health and Safety; ensure legal compliance
Required Skills and Qualifications
Essential Skills:
Interpersonal skills; communication skills; knowledge of HACCP principles; people management skills; leadership skills; financial skills; reporting and presentation skills; analytical skills; time management skills; problem-solving; PC/IT skills