Job Description:
Key responsibilities will include serving customers with efficiency and in a positive manner, offering advice to customers in relation to the products they require, handling cash and issuing sales invoices and dealing with any queries they may have. Focusing on sales of Parts as the primary range and Milwaukee tools as the secondary range.
Key Responsibilities & Duties:
1. Handle sales from front counter, telesales and email enquiries
2. Business development, developing new sales through proactive customer contact focusing on achieving targets
3. Process customer orders, provide product information, and assist with queries
4. Order stock to fulfil confirmed orders for immediate resale
5. Receipting of parts
6. Coordinate orders outbound with warehouse.
7. Prompt management of warranty and service exchange parts
8. Processing of cash sales invoices using your own cash sales account and ensure products are paid in full before dispatch
9. Delivering professional and efficient customer service at all times
10. Cover warehouse related duties as and when required
11. Communicate weekly promotions to the customer base.
12. Adhere to correct working procedures, highlighting any errors or safety issues promptly to management
13. Report faulty facility / equipment promptly
14. Interact with customers in a professional and friendly manner.
15. Efficiently manage and maintain the display and shop area
16. Replenish stock on the shelves, ensuring a well-organised and presentable inventory.
17. Daily deliveries as per customer requirements
18. Provide cover when needed to promote products via social media keeping content relevant and customer focused
19. Participate in training and development programmes, in particular product knowledge as required by the Company
20. Maintain high standards of general housekeeping
21. Attendance to occasional tradeshows/ exhibitions which may include weekends
22. Undertake any other duties or activities as required
Skills Profile:
23. Friendly and personable attitude creating good customer relationships
24. Demonstrate strong attention to detail
25. Computer literate demonstrating good systems accurac
26. Demonstrate interest in the products and further
Person Profile:
27. Self-starter
28. Proactive
29. Integrity
30. Team focussed
31. Customer focused
32. Flexible approach to work
33. developing your expertise and product knowledge
34. Ability to work accurately and efficiently under challenging time constraints
35. Numerically strong
36. Negotiating skills
37. Excellent customer service skills
38. Excellent communication skills
39. Excellent interpersonal skills
40. Flexible approach to work tasks
41. Strong IT & systems skills essential
42. Avid interest in Parts, Tools & Equipment
Salary: €40k+ D.O.E
Bonus: Commission based on Sales
Working hours: 8.30am to 5.30pm / 5pm finish Fridays
Saturdays: 1 in 3 to be worked 8am-12midday