Job Description
Key responsibilities will include serving customers with efficiency and in a positive manner, offering advice to customers in relation to the products they require, handling cash and issuing sales invoices and dealing with any queries they may have. Focusing on sales of Parts as the primary range and Milwaukee tools as the secondary range.
Key Responsibilities & Duties
* Handle sales from front counter, telesales and email enquiries
* Business development, developing new sales through proactive customer contact focusing on achieving targets
* Process customer orders, provide product information, and assist with queries
* Order stock to fulfil confirmed orders for immediate resale
* Receipting of parts
* Coordinate orders outbound with warehouse.
* Prompt management of warranty and service exchange parts
* Processing of cash sales invoices using your own cash sales account and ensure products are paid in full before dispatch
* Delivering professional and efficient customer service at all times
* Cover warehouse related duties as and when required
* Communicate weekly promotions to the customer base.
* Adhere to correct working procedures, highlighting any errors or safety issues promptly to management
* Report faulty facility / equipment promptly
* Interact with customers in a professional and friendly manner.
* Efficiently manage and maintain the display and shop area
* Replenish stock on the shelves, ensuring a well‑organised and presentable inventory.
* Daily deliveries as per customer requirements
* Provide cover when needed to promote products via social media keeping content relevant and customer focused
* Participate in training and development programmes, in particular product knowledge as required by the Company
* Maintain high standards of general housekeeping
* Attendance to occasional tradeshows/ exhibitions which may include weekends
* Undertake any other duties or activities as required
Skills Profile
* Friendly and personable attitude creating good customer relationships
* Demonstrate strong attention to detail
* Computer literate demonstrating good systems accurac
* Demonstrate interest in the products and further
Person Profile
* Self-starter
* Proactive
* Integrity
* Team focussed
* Customer focused
* Flexible approach to work
* developing your expertise and product knowledge
* Ability to work accurately and efficiently under challenging time constraints
* Numerically strong
* Negotiating skills
* Excellent customer service skills
* Excellent communication skills
* Excellent interpersonal skills
* Flexible approach to work tasks
* Strong IT & systems skills essential
* Avid interest in Parts, Tools & Equipment
Salary: €40k+ D.O.E
Bonus: Commission based on Sales
Working hours: 8.30am to 5.30pm / 5pm finish Fridays
Saturdays: 1 in 3 to be worked 8am-12midday
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