A Claims Administrator is a customer focused role, responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant, and always with a customer first ethos in mind.This role will involve dealing with vulnerable customers and difficult circumstances which require handling with empathy, compassion and consideration. The role holder will also be a proficient administrator who is responsible for completing routine administration tasks and ad-hoc tasks that arise. The core aim of this role is to provide valuable support and assistance to customers at all times.Stakeholder management is another important aspect of this role as Claims Administrators are required to communicate daily with our internal departments and external stakeholders such as; insurance companies, employers, unions etc., on social welfare and pension related issues or queries.This role is a full time office based administration role.Accountabilities of the RoleProvide information to customers in a professional and timely manner regarding their eligibility, cover/benefits and premiums and advise them in relation to the claims process and the progress of their claim.Ensure that information provided to customers and third parties is correct, clear, complete, and up-to-date by consulting the relevant data source/s.Process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations.Proactively review claims to determine what actions/steps can be taken to progress and follow up with the relevant parties accordingly.Handle complaints and ensure escalation where appropriate.Follow procedures & guidelines.Achieve personal and team targets and objectives.Contribute to team projects including; testing new systems, processes and procedures.To comply with risk control and regulatory requirements that are relevant to this role.To maintain commercial awareness relevant to this role.Skills & Knowledge RequiredA minimum of 1 year of experience in a customer facing role, ideally within financial services industryIdeally working towards a QFA qualification but not requiredTrack record of achieving/surpassing quotas/targetsAbility to handle complaint type calls from customers with empathyPC and Microsoft skills (excel important)Organisational skillsTime ManagementAbility to work to tight deadlinesAbility to prioritise work in a very busy environmentResourcefulnessKnowledge of risk control & regulatory environmentCommercial awarenessBehavioural Competencies RequiredEmpathic, understanding and patientResilient & flexibleQuality & customer focusedEnthusiastic/positive attitude towards challenges & changesCompliant – must be able to follow proceduresApproachable team player that collaborates with and supports other team members promoting team spiritStrong communication skillsListening – hearing and understanding the clients queries and empathising where relevantVerbal communication– articulate complicated information clearly and accuratelyWritten communication– transfer information concisely and accuratelyEqual Opportunities & Data Privacy NoticeCornmarket is committed to building an inclusive workplace environment. We're proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team.