Dublin - Dublin - Ireland
Provide a comprehensive financial and administrative service.
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility. Understand procedures and processes and operate them to the required standard.
Examples of these are
* Ensuring compliance to policies and procedures
* Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the correct gross margin.
* Raising purchase orders in line with company requirements.
* Assisting the Contract/Account Manager in the management of WOM and debt.
* Understanding the contract, including scope and terms & conditions.
* Assisting the Contract/Account Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment.
* Management of helpdesk and asset management systems (e.g. Service Insight/elogbooks etc)
* Management and Planning of Subcontractor and CBRE technicians to allow agreed access to BOI sites.
* Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
* Assist with monthly Client reporting
* Working with the contract/Account/Finance manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
* Achieve results within quality and time restraints.
* Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
* Actively participate in a diverse and effective team.
* Convey messages and ideas clearly and openly. Involve people and influence decisions.
About You
* A good basic education is essential
* Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.
* Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access
* 3 years' experience in a similar role.
* Previous experience of a customer-facing role using operating systems such as Coupa/MyFinance software.
* Some financial / accounting experience would be an advantage.
* Must demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy.
* Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently.
* Committed to customer service delivery.
* Reliable and committed.
* Confidential and discrete approach.
* Calm manner, able to work under pressure and with changing demands and priorities.
* Smart appearance.
* Be flexible to work outside core office hours from time to time.
Service line:
GWS Segment