DescriptionMicrosoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast. We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300 customers. Our customers include leading distribution and manufacturing companies, service focused organisations and public sector.Due to the ongoing expansion of our Dynamics and Power Platform Practice we are looking to recruit an experienced Dynamics 365 Support Consultant to service both our existing client base and new customer implementations within the geographic focus of the Republic of Ireland.Customer service is vital to our success and the first level of support to our clients in Ireland is provided by the Software Support Team based in Dublin.The RoleThe role will include the following responsibilities:Responding to customer support queries, logged via our on-line customer portal support system and by telephone.Taking ownership of support issues and managing them through to closureResearch issues, implement fixes & document case resolutionManage and prioritise support tickets to meet agreed Service Level AgreementsKeeping the customer informed as to the progress of the ticketEscalate queries to Development & Business Consultants as requiredApplying accounting and business process knowledge to resolve client’s queriesSupport strong customer relationship managementSupport project delivery team with Quality Assurance activities and transition of project to ongoing support post go live.Essential Experience1-2 years of experience in application support, especially ERP / CRM software.Experience as a software tester, including the ability to conduct functional testing, write and execute test scripts and write bug reportsExperience using CRM software such as Dynamics 365Experience with Azure DevOpsFamiliarity with Agile methodologiesDesired ExperienceQualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.Experience working with or implementing Dynamics 365 or other ERP/Financial software application.Knowledge of Power Automate, Workflows, API and Web Services.Skills / Behavioural CompetenciesExcellent analytical and problem-solving skillsExcellent communication skillsResults focused; competitive drive and ability to work under pressureAbility to prioritise and multi-task within the roleWorking Hours/BenefitsMay be required to work weekends and holidays on a rotating basis to provide support coverage.May be required to work outside of standard work hours.What is offered to you?A competitive salary will be offered according to experience.Sysco also offers a range of other company benefits, including:Bonus structure.Pension schemeWork-related training and learning with the goal of obtaining relevant Microsoft Certifications.Career progression will be encouraged into more senior support, development, or consultancy position within the company.Travel offerings via Taxsaver and Bike to Work Schemes.Regular social evenings/outings.
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