Overview
DwyerOmega is a leading global manufacturer of precision measurement and control solutions, trusted across industries to enhance operational efficiency, ensure safety, and support sustainability goals. With a legacy of innovation and quality, our products empower customers to monitor, manage, and optimize critical processes with confidence.
We are looking for a self-driven Key Account Manager to join our Northern Europe Sales Team, with a focus on Ireland and potential regional growth as part of our ongoing expansion.
Responsibilities
* Account Management & Growth: serve as the main contact for assigned key accounts; understand their business, priorities, and technical needs.
* Prepare account plans: set revenue targets, product mix, growth strategies and upsell/cross-sell the DwyerOmega product range.
* Monitor account performance (sales, margin, product mix) and take corrective actions as required.
* Review customer feedback to identify areas for improvement and ensure high levels of customer satisfaction.
* Liaise with existing clients to manage expectations and nurture relationships.
New Business Development
* Identify and qualify prospective customers; devise strategies for lead generation in target sectors (e.g. manufacturing, food & beverage, pharmaceuticals, HVAC, cold chain, industrial automation).
* Conduct market research to uncover underserved areas or verticals.
* Prospect: outreach, meetings, presentations, quotations, negotiating contracts.
* Contribute to pricing/proposals to ensure competitiveness while protecting margin.
* Leverage existing industry contacts and clients to uncover new business opportunities.
Technical & Product Knowledge
* Proactively pursue training by collaborating with design and manufacturing teams across multiple locations.
* Develop or maintain deep understanding of the DwyerOmega product range: specifications, applications, competitive advantages, and limitations. Use this knowledge to support customers and differentiate against competitors.
* Liaise with technical teams/product/R&D to ensure customer requirements (customisations, calibrations, etc.) are met.
Relationship Management
* Collaborate with internal teams: marketing, operations/logistics, customer/technical support.
* Work with distributor networks (if applicable) to ensure product availability, promotion, and co-selling.
* Represent DwyerOmega externally at trade shows, conferences, and industry events in Ireland.
* Ensure high level of customer satisfaction: follow up on issues, after-sales support, calibration services, warranty, etc.
Required Skills & Experience
* At least 5 years in technical sales/account management in industrial sensors, instrumentation, control systems, or related engineering products.
* Experience growing both existing accounts and building new ones in a B2B industrial environment.
* Comfort with technical product(s); ability to understand and sell based on performance and specifications.
* Ability to interpret technical documents and liaise with engineering/technical stakeholders in customer organisations.
Seniority & Employment Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service, Strategy/Planning, and Sales
* Industries: Engineering Services, Manufacturing, and Electrical Equipment Manufacturing
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