Customer Service B2B - Specific Purpose Contract
B2B Customer Service Representative – JWA – Specific Purpose Contract
Bulgari is one of the most prestigious brands and global players on the luxury market.
We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10,000 exclusive perfumeries.
Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.
More information here.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer.
Excellence for Bulgari means the perfect balance between top-quality products and impeccable services worldwide.
We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a:
Customer Service / Order Management Representative - B2B
Job responsibilities
What can you expect from your role?
Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization of orders, seamless delivery process, etc.),
Reply to inquiries from internal and external customers on our products (stock availability, expected delivery date, product information, order/shipping status, etc.)
Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
Anticipate client needs by taking the full ownership of your portfolio and a proactive approach to your day to day.
Keep track of all issues related to customers, order- and delivery process (pricing issues, product availability, miss-shipments, etc.)
Manage claims & reverse logistic for your client portfolio.
Provide reports and information, related to the assigned market or other activities related to the CS Department, to management and/or sales team when required.
Ensure your clientele is going through an order experience, living up to the luxuriousness of BVLGARI.
Profile
Who are you?
Fluent in English & Italian is required, additional languages a plus
MS Office Suite – in particular Excel.
Strong knowledge of SAP.
Previous experience in Order Management and Logistics.
Luxury experience valued but not essential.
Customer Orientation.
Planning & prioritisation.
Problem solving, flexible & proactive.
On the soft skills side, we want passionate people who can work as a team.
Communication is at the heart of our organization, and we are looking for collaborative people.
In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Additional information
What about us?
Our motto is "People Make the Difference", we support you with reaching your potential.
Be Creative and Innovative: your ideas are welcome, and we encourage you to share them.
Deliver Excellence: as a luxury brand, we thrive to deliver the best experience in everything we do.
Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set-up you for success.
We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understanding.
We ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO *****.
Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects.
We are proud to be an equal opportunity workplace dedicated to promoting diversity.
Bvlgari was founded in the heart of Rome in ****.
Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company's international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community.
In **** the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.
We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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