*The Start Date for this role would be January 2026*
As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.
Whether you prefer working in our vibrant Dublin office, 100% remotely, or a mix of both, this role offers flexibility as to where you work from.
We Are Looking For People Who
* Are fluent in English
* Have a minimum of 1 year of experience in a technical support role, preferably within a software or technology company
* Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
* Are adept at understanding and using product documentation to resolve customer issues effectively
* Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
* Enjoy developing technical skills and acquiring a comprehensive knowledge of our product and related technical concepts
* Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
* Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
* Embody our HEART values and contribute positively to our company culture
In This Role, You Will
* Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
* Apply business acumen to customer situations to proactively identify challenges and opportunities
* Remove technical barriers for customers and guide them through various tools within HubSpot
* Independently utilize support resources and tools to comprehend new and technical information
* Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimizing escalations and resolution time
* Identify and diagnose software issues to enhance the product experience for customers
* Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
* Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
* Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART.
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