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Cpl are currently seeking a Business Support Manager on behalf of our client, a well-established national non-profit organisation, to join their operations team in a permanent, full-time capacity. This role is hybrid and based in South Dublin, flexibility is available.
This is a fantastic opportunity for an experienced professional who is highly organised, proactive, and passionate about driving operational excellence. The role involves a mix of administrative, analytical, and strategic responsibilities, with a strong focus on improving processes and supporting continued organisational growth.
Key Responsibilities
* Deliver and continuously improve operational processes to ensure they are scalable and effective.
* Maintain standard operating procedures and compliance documentation for the operations function.
* Coordinate team schedules, resources, and communications across the department.
* Collate and analyse data from CRM systems and other sources to support strategic planning and decision-making.
* Lead and manage operational projects as delegated by the Head of Operations & Community Engagement.
* Represent the department on internal committees and working groups.
* Oversee the coordination of operations management meetings and the annual budget process.
* Support the preparation of business proposals and funding applications.
* Manage reporting requirements to external bodies and stakeholders, including service arrangements and performance metrics.
Candidate Profile
Qualifications & Experience:
* Third-level qualification in business, management or finance is desirable.
* Minimum of two years’ experience in a similar role within a fast-paced, operational setting.
* Experience working within a multi-site organisation is beneficial.
* Proven ability to produce data-driven reports and insights in a user-friendly format.
* Project management experience with a focus on delivering operational improvements.
Skills & Competencies
* Results-oriented with strong analytical and problem-solving capabilities.
* Excellent communication and interpersonal skills.
* High attention to detail and accuracy.
* Strong organisational and time management abilities.
* Able to manage multiple priorities and deadlines effectively.
* Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and SharePoint.
* A collaborative, professional, and enthusiastic approach to work.
If you’re interested in applying for this role or would like more information, please apply or contact lucy.mcgettigan@cpl.ie. If you're shortlisted, Lucy will be in touch.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting
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