Version 1 is seeking an experienced IT Service Desk Analyst to join their ASPIRE Global Service Centre. The role involves providing technical support, resolving IT-related issues, and maintaining a smooth and efficient IT environment. The successful candidate will have a strong understanding of cloud technologies, problem-solving skills, and excellent customer service skills.RequirementsMinimum of 2-5 years of experience in IT supportExperience in a service desk support roleStrong understanding of IT infrastructure, systems, and troubleshooting methodologiesExperience with service desk management tools (e.g., ServiceNow)Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferredStrong communication, interpersonal, and problem-solving abilitiesCustomer-focused mindset with a commitment to delivering high-quality supportStrategic thinking and decision-makingAbility to manage multiple priorities and meet deadlinesAdaptability to evolving technologies and processesStrong analytical and reporting skillsProficiency in Microsoft Office 365 SupportKnowledge of AWS and Azure fundamentalsProficiency in Active Directory and Group Policy SupportTechnical proficiency in Windows Server and Linux (preferable) operating systemsBenefitsQuarterly Performance-Related Profit Share SchemeFlexible/remote workingPensionPrivate Healthcare CoverLife AssuranceFinancial advicean Employee Discount schemeGym DiscountsBike to WorkFitness classesMindfulness WorkshopsEmployee Assistance ProgrammeGenerous holiday allowanceEnhanced maternity/paternity leaveMarriage/civil partnership leaveSpecial leave policiesEducational assistanceIncentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red HatReward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform
#J-18808-Ljbffr