Job Title: Credit Controller
Department: Finance
Job Type: Specified purpose contract
Hours: 32 hours per week
Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.
Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
Role Purpose
* Reduce self-pay debt for uncollected excesses and shortfalls though phone call credit control collections
* Process payments though an online web portal
* Report daily on expected cashflow intake
* Process patient receipts and ready then for postage collection
* Ensure that all patients/staff and any other individuals contacting and attending the Blackrock Clinic are dealt with in an efficient, effective and timely manner at all times.
Key Responsibilities
1. Key Areas of Responsibility
1.1 Close debt management of the self-pay ledger
1.2 Follow up by means of regular phone calls to ensure debt is collected in a timely manner
1.3 Ensure reminder letters are generated, reviewed and sent to patients with overdue accounts on a daily basis
1.4 Spreadsheet of calls to be maintained for review with the Patient Accounts Manager.
1.5 Aged debt analysis also to be maintained monthly to identify accounts that need to be escalated to the legal collection process
1.6 Liaise with Solicitors and Debt Collection Agencies on a weekly basis in order to resolve queries and advise the appropriate action to be taken on individual accounts. In conjunction with the Patient Accounts Manager aim to reduce external debt collection costs by an agreed percentage.
1.7 Assist with queries and claims for other third party insurance companies as required.
1.8 Maintain finance alerts on iPM and Open Accounts to identify bad debtors who re-present for treatment. Review regularly to ensure this is kept up to date.
1.9 Liaise with various departments on write off journals, ensuring approval controls are adhered to and journals are processed in a timely manner
1.10 Utilisation of Excel and Word Processing skills to maintain up-to-date spreadsheets and statistics.
1.11 Carry out other such duties as required by the Patient Accounts Manager.
1.12 You are personally accountable for your own actions at all times.
2. Communication Skills
2.1 Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
2.2 Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
2.3 Recognise limitations and seek assistance where necessary.
2.4 Attend and contribute to appropriate meetings.
2.5 Accept constructive advice when appropriate.
2.6 Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.
3. General Expectations
3.1 Minimum of 2 years experience in a high volume and faced paced environment
3.2 Proven success with collections, target achievement and reducing aged debt
3.3 Confidence in making calls and dealing with queries and complaints
3.4 Ability to reconcile accounts and payments
3.5 Support the philosophy, objectives and goals of Blackrock Clinic.
3.6 Observe the appropriate lines of authority.
3.7 Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.
3.8 Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.
3.9 The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas.
3.10 Participate in developing and providing quality care within Blackrock Clinic.
3.11 Assist in orientation of new personnel.
3.12 Continue to develop personal knowledge and skills and seeks outside educational opportunities.
3.13 Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
3.14 Is always punctual on duty.
3.15 Flexible attitude to changing work practises
Why work at the Blackrock Clinic?
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:
Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.