Job Title: Senior Technical Support Specialist
We are seeking a highly skilled Senior Technical Support Specialist to join our team. This is an exciting opportunity to work with cutting-edge technology and provide exceptional support to our customers.
The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment. They will be responsible for troubleshooting complex technical issues, providing technical support via phone or email, and working closely with cross-functional teams to resolve customer complaints.
Responsibilities:
* Troubleshoot complex technical issues using problem-solving skills and knowledge of electronic, electrical, pneumatic, optical, fine mechanical assemblies.
* Provide timely and effective responses to customer inquiries via phone or email.
* Work collaboratively with internal stakeholders including sales teams engineers product managers product marketing representatives field service representatives etc
*
h3Qualifications/h3
1. Bachelor’s degree in electronics engineering physics computer science information technology mathematics statistics signal processing telecommunications networks data science operations research business administration logistics supply chain management finance IT Security it infrastructure software development programming languages algorithms artificial intelligence machine learning cloud computing networking architecture devops embedded systems IoT cybersecurity penetration testing vulnerability assessment risk managemet etc>/a/a/li liMore than 5 years of experience as a senior-level technician engineeror analyst consultant –preferably within aerospace automotive defense medical healthcare research industries/a/li /ul/strong/p/div>,