Operations Manager
The Plaza Hotel
Join our fabulous team at The Plaza Hotel as Operations Manager!
You will oversee operations and lead all our teams across this fabulous hotel, located in South County Dublin.
About The Plaza Hotel
Welcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine.
Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising exciting new eateries.
The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites.
Two large and naturally lit event spaces, together with four meeting suites allow for conferences and events of all sizes, ranging from ***** people.
Position Overview: The Hotel Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth functioning, optimal guest satisfaction, and profitability.
They coordinate and manage various departments, ensure compliance with standards and regulations, and implement strategies to improve performance and efficiency.
Key Responsibilities
Supervise daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and guest services.
Monitor staffing levels and ensure adequate coverage in all areas.
Oversee inventory management, procurement, and supplies to ensure seamless operations.
Implement and maintain standard operating procedures (SOPs) to uphold service quality and consistency.
Guest Experience
Ensure an exceptional guest experience by addressing complaints, resolving issues, and exceeding expectations.
Monitor guest feedback (online and offline) and implement corrective measures for continuous improvement.
Collaborate with the front desk and concierge teams to provide personalized services.
Staff Leadership
Recruit, train, and develop department heads and team members to maintain high levels of performance and engagement.
Conduct regular staff meetings to align goals, share updates, and address concerns.
Evaluate employee performance and provide constructive feedback to foster professional growth.
Financial Management
Assist in budget preparation, cost control, and financial forecasting.
Analyze revenue and expense reports to identify areas for improvement.
Work closely with sales and marketing teams to maximize occupancy and revenue.
Compliance and Safety
Ensure the property complies with health, safety, and hygiene standards.
Conduct routine inspections to identify and rectify potential issues.
Oversee security measures to ensure the safety of guests, staff, and assets.
Required Skills and Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Proven experience in hotel operations or management roles.
Strong leadership and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple tasks and prioritize effectively.
Financial acumen and proficiency in relevant software systems (e.g., PMS, POS).
Perks and Benefits of working at The Plaza Hotel
Competitive rate of pay
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme
Digital Wellness Programme
Complimentary, high quality meals on duty
Discounted room & dining rates in Windward properties for you and your friends and family
Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
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