Join to apply for the Guest Services Porter role at Kilkea Castle Hotel & Golf Resort.
Kilkea Castle Hotel is a 140‑bedroom resort set on 180 acres of landscaped gardens, ancient woodland, and a championship golf course. The family‑owned estate offers a tranquil spa, world‑class culinary experiences, and the hotel has been recognized as a Great Place To Work 2024 and Georgina Campbells Four Star Hotel of the Year 2024.
Job Title
Guest Services Porter
Reporting To
Reception Manager
Job Description
The successful candidate will deliver high‑quality service to all guests, maintaining lobby areas to the hotel’s standards of cleanliness, hygiene, safety, and security.
Key Responsibilities
* Provide efficient and friendly service to guests, communicating politely and ensuring all guests are served with a courteous and efficient experience.
* Perform all duties as outlined by the relevant supervisor or manager.
* Assist guests with luggage upon arrival, deliver luggage to rooms, and collect luggage from rooms.
* Provide amenities such as card, chocolate, welcome plate, drinks, etc.
* Place newspapers in the lobby.
* Assist with delivering cots and camp beds to arriving rooms; store them away appropriately after departure.
* Keep all storerooms clean, stocked, and tidy to hotel standards.
* Perform frequent lifting, carrying, pushing or pulling of 20–50 lbs and move furniture or appliances safely and correctly.
* Conduct light maintenance tasks and services throughout the property.
* Report any problems to the Manager on duty during your shift.
* Take reasonable care of health and safety for yourself, other employees, guests, and persons on the premises.
* Respond to and record all complaints immediately; log all complaints with the Duty Manager regardless of severity.
* Comply with company standards for health, safety, and fire evacuation protocols.
Skills / Requirements
* Previous experience in a similar 3‑ or 4‑star hotel (preferred).
* Excellent customer service and communication skills.
* Team‑player ability and initiative.
* Attention to detail and good time‑management skills.
* Flexibility around working hours, including weekends and holidays.
* Minimum 12 months of a valid working permit.
Benefits
* Discounts across the entire resort.
* Competitive hourly rate.
* Meals while on duty.
* Employee recognition.
* Bike‑to‑Work scheme.
* Employee Assistance Programme and PRSA scheme.
* Continuous training and development.
* Uniform provided.
Kilkea Castle is an equal opportunities employer.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Other
Industries
* Food and Beverage Manufacturing
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