Technical Service Manager
Location: Bray, Co. Wicklow (initially 4 days in-office per week)
Salary: Circa 55k - 70k Euros + Bonus, Company Car, and Laptop
The Opportunity:
An exciting opportunity has arisen for an experienced Technical Service Manager to join a well-established supplier of medical, surgical, and electrosurgical equipment. For over 50 years, we have built a strong reputation across the healthcare sector, supplying high-quality disposable and capital equipment to over 100 public and private hospitals across the Republic of Ireland and Northern Ireland.
This role offers the chance to lead a dynamic service team while working with some of the most innovative brands in the healthcare industry.
The Role:
The Technical Service Manager will oversee a team of 5-6 engineers and two service coordinators responsible for maintaining a wide range of medical equipment, including:
HD Camera Systems and related equipment
Diathermy/Electrosurgery units and Argon Plasma Coagulation units
Warm-air patient warming units
Surgical Laser units
Patient couches and ancillary accessories
You will be responsible for ensuring all equipment meets manufacturer specifications, managing unplanned breakdowns effectively, and building strong relationships with hospital personnel.
Key Responsibilities:
Manage a team of engineers, a service coordinator, and an equipment coordinator.
Maintain high levels of customer support, including quick repair turnaround and breakdown response times.
Ensure engineers are trained on technical best practices and conduct audits to monitor performance.
Coordinate test equipment calibration in compliance with ISO/MDR/HPRA standards and manufacturer policies.
Collaborate with suppliers to stay updated on new testing methods and technical updates.
Provide technical assistance and product support to the sales team.
Liaise with customers on service contracts, repair quotations, and relationship management with key hospital staff.
Support tender documentation alongside sales and administration teams.
Recruit and onboard new engineers and service administration staff as required.
Plan and execute equipment commissioning and installations.
Organize hospital engineer training on front-line service equipment when necessary.
The Ideal Candidate:
At least 5 years of experience in the medical device industry (strongly preferred).
Proven experience managing a service team (major advantage).
Strong electromechanical field service engineering background.
Customer-focused, highly organized, and capable of growing a technical service department.
Excellent verbal and written communication skills.
Qualification in Electromechanical/Electronic Engineering or equivalent.
Full EU/Irish driving license required.
What We Offer:
Competitive salary with performance-based bonus.
Company car and laptop provided.
Opportunity to lead and develop a skilled team within a reputable and innovative organization.
If you are interested in the role of Technical Sales Manager and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed)
If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.
Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity