ResponsibilitiesServers (Virtual & Physical)Storage & Backup DevicesServer AppliancesHyper Converged Infrastructure (e.g., Nutanix, Cisco UCS)Tape Storage UnitsPower Distribution Units rated 3KVA and belowSAN Fabric SwitchesNetwork SwitchesKVM UnitsWAN Optimization DevicesFirewallsAccess PointsRoutersPhysical CablingCable ManagementCables connecting the device to itself, a peripheral, or a power/network portBreak‑Fix / Technical TasksPower cyclingRunning diagnostics commandsConducting whole unit replacementInserting or removing mediaReplacing defective componentsAssist with fault diagnosis and investigationConfiguring remote accessBasic storage array configurationReplacing faulty cablesTape management and maintenanceRebooting routers, servers, storage devices or other equipmentProviding loop‑back cables for remote circuit testingRe‑seating or replacing components or cablesCleaning fibersIdentify or analyze fiber issues using OTDR, LSPM or VFLInstalling loopbacksRacking, de‑racking and upgrading any installed deviceOperations TasksUpdating and recording activities in relevant IT ticket management systemCoordinating and agreeing attendance time and date with key stakeholdersProviding support via phone, remote tools, or onsite, as neededPerforming installation as needed through physical or network mediumCoordinating activity date and timing including arrival and departure timesCarrying all necessary tools, laptops, and other required equipment for infrastructure supportLabeling, patching and asset tagging activitiesFollowing specific task instructions and providing necessary reportingRequirementsTechnical SkillsGeneral understanding of IT principles such as networks, hardware, and domainsKnowledge of infrastructure (data center and network) hardware architecture to understand procedures shared by L3 teams during troubleshooting and H&E supportKnowledge of server/client operations in a domain environment including Active DirectoryUnderstanding of current and legacy hardware infrastructure platformsHands‑on experience in installation and troubleshooting infrastructure equipment, rack and stack of the equipment/cableExperience with IMAC and break‑fix activities related to infrastructure environmentAbility to identify and replace defective spares with provided good spares as instructedKnowledge of TCP/IP standards and networkingExperience with tape management activitiesExcellent knowledge of best practices around management, control, and monitoring of server infrastructureFamiliarity with backup and recovery software and methodologiesLanguage SkillsEnglishSoft SkillsExceptional customer‑facing skillsClear and effective communication with client and customerLogical and analytical approach to workAccurate record keepingAbility to work unsupervisedGood timekeeperIntense focus on quality workProductive and efficientAcademic BackgroundBachelor of Engineering / Technology / Science or equivalentOverall Experience5–7 years (minimum)
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