Leading a high-performing operations team is key to success in our rapidly expanding retail and e-commerce business.
Key Responsibilities:
* Direct daily operations across multiple channels, ensuring seamless integration
* Oversee financial planning, budgeting, and procurement to drive growth and profitability
* Manage HR processes, including payroll, recruitment, onboarding, and compliance to maintain a competitive edge
* Support and develop store managers, oversee new store openings, and foster vendor relationships
* Own e-commerce operations, ensuring Shopify, fulfilment, and logistics run efficiently
* Collaborate with the CEO on reporting, strategy, and business planning to inform data-driven decisions
Requirements:
* 10+ years of experience in retail, operations, or area management (multi-site ideal)
* Strong background in finance, budgeting, and cost control
* Advanced Microsoft Office skills, with expertise in Excel
* Solid HR knowledge, including compliance and employee management
* Proven ability to implement policies and processes in a scaling environment
* Excellent organisational skills, with a solutions-focused approach