We are seeking a hands-on IT Support Engineer to provide Level 1 and Level 2 technical support across a multi-site healthcare organisation (15 locations).
This role combines user support with practical networking and Microsoft 365 administration responsibilities.
The successful candidate will manage day-to-day technical issues while supporting core infrastructure across endpoints, cloud services, and local site networks.
Key Responsibilities: End User and Desktop Support Windows ***** troubleshooting Laptop desktop deployment Printer and peripheral support Microsoft Teams Outlook troubleshooting Password resets and account support Ticket management documentation Microsoft 365 and Endpoint Management Administer user accounts in Microsoft 365 Basic group and licensing management Support device compliance in Microsoft Intune Assist with Conditional Access troubleshooting OneDrive SharePoint access support Email troubleshooting (SPF/DKIM basics under guidance) Networking Support Basic troubleshooting of SonicWall firewalls Switch port troubleshooting on Cisco infrastructure Monitoring and basic configuration of UniFi access points VLAN awareness and diagnosis VPN user support Liaising with ISPs during outages Site Support Travel to healthcare sites as required Troubleshoot Wi-Fi and wired connectivity issues Assist with hardware replacements Support telephony and meeting room equipment Security and Compliance Escalate security risks appropriately Required Skills: 2-4 years' experience in IT Support (Level 1/2) Strong Windows troubleshooting skills Experience supporting Microsoft 365 environments Basic networking knowledge (VLANs, switches, IP addressing) Experience with ticketing systems Full driving licence (site travel required) Desirable Skills: Experience with SonicWall or other firewall platforms Familiarity with Intune Basic Azure knowledge CompTIA A+ / Network+ or equivalent