Overview
Percona Support is a global team of elite engineers who love getting to the bottom of complex database behavior. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.
What you’ll do
You will work with some of the most well-known database experts on challenging problems. This is a senior role requiring deep expertise across multiple technical areas. You must be self-directed with a high degree of attention to detail and critical thinking. You will have the opportunity to work with very large hardware on some of the most massive database deployments in the world, helping global Fortune 50 companies whose businesses depend on their databases.
Note: this role requires prior Kubernetes experience.
Responsibilities
* Your main responsibility will be helping our customers’ DBAs with expert assistance on high-complexity problems. You’ll gather relevant data and investigate issues to provide a detailed analysis via email, instant message, or voice. For more serious and production-impacting issues, you will perform screen-sharing sessions to help them quickly navigate and resolve issues.
* When you’re not solving customer problems, you’ll author blog posts on interesting topics for our open-source community, answer questions on our forum, create articles in our customer-facing knowledge base, and more. This is a remote role, so you can be located anywhere in the world provided you can work the targeted hours and have a decent, stable internet connection.
What You Have Done
* You have deep, hands-on, expert knowledge of MySQL or PostgreSQL, including the surrounding ecosystem.
* MySQL: familiar with Percona Xtrabackup, mydumper, Point-in-Time Recovery, MySQL Orchestrator, HAProxy, ProxySQL, MySQL Router, InnoDB Cluster, and similar replication/high-availability solutions.
* PostgreSQL: familiar with pgvector, repmgr, barman, pglogical, Patroni, pgBouncer, and similar tools.
* Experience with containerization and Kubernetes, including deployment, administration, and troubleshooting problems encountered when using MySQL or PostgreSQL within that environment.
* Experience with database performance tuning, including server configuration, query optimization, and table and index tuning.
* Experience administering Linux systems.
* You are able to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, demonstrating a capacity to think outside of the box to resolve complex issues.
* You are self-taught, self-directed, and enthusiastic about growing your skillset with new technologies as the industry evolves.
* You are available to travel internationally for occasional team meetings, conferences, or customer visits.
* You are fluent in communicating with customers in English, both in verbally and in writing.
What Will Make You Stand Out
* Kubernetes-related certifications and training.
* Production experience using Percona’s Operators.
* Software development experience, including specifically C, C++, and Go, in order to understand the internal workings of the databases, our operators, and related technologies.
* Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc).
* Experience with Percona’s other core database products, including MongoDB and Valkey/Redis, and other software such as Percona Monitoring and Management and Percona Toolkit.
* Experience working in SLA-bound technical support organizations.
* Prior success working remotely and using screen-sharing, phone, Slack, Zoom, and similar technologies within that environment.
* Experience with cloud services such as AWS and RDS, Azure, GCP.
* Excellent grasp of ANSI SQL 92 to 2016 and ability to write/rewrite SQL statements involving Window functions and recursive CTEs.
* Open Source community contributions.
* Active desire to serve as a subject matter expert and mentoring resource within.
* Percona Support on topics related to this position.
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Software Development
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