We are currently recruiting for a global leader looking for a bilingual professional to join their team. This isn't just a standard support desk; it’s a high-impact role where you will manage premium accounts and play a key part in coordinating high-value commercial contracts. With a 4-day work-from-home model, this is a fantastic opportunity to balance a rewarding career with great lifestyle flexibility.
Responsibilities
Interact with customers via phone and email to provide expert assistance, address inquiries, and proactively follow up to exceed expectations.
Listen actively to client needs, providing tailored product recommendations and solutions.
Coordinate the end-to-end preparation of formal business proposals and contract bids, ensuring 100% accuracy and meeting strict deadlines.
Process high-volume orders and returns efficiently using CRM and internal systems.
Identify new business opportunities by monitoring sector-specific procurement notices.
Partner with Finance, Logistics, and Sales teams to resolve complex issues and ensure seamless service delivery.
Requirements
Fluency in Dutch and English (essential).
Proven customer service experience in a fast-paced or corporate environment.
Exceptional attention to detail—especially when managing documentation and data.
Strong problem-solving skills and the ability to think quickly on your feet.
A positive, customer-centric attitude and proficiency in MS Office/CRM tools.
High school diploma or equivalent.
What's on offer
Salary: €35K p/a + performance-related Bonus.
Relocation: Up to 2 weeks accommodation provided.
Schedule: Mon – Fri (Standard Office Hours).
Full Benefits Suite
Private Health Insurance.
Educational Assistance (Career Development).
Onsite Gym & Subsidised Canteen.
Free Car Parking & Active Sports/Social Club.
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