Dromoland Castle is currently seeking an exceptional Director of Rooms Division.
This pivotal role is responsible for the strategic leadership and operational excellence of our Front Office, Accommodation, and Maintenance departments, ensuring a seamless guest journey, from prearrival to departure.
As Director of Rooms Division, you will champion operational efficiency, service innovation, and cross departmental collaboration, aligning every element of the Rooms Division with our elevated standards of luxury hospitality.
This position plays a critical role in achieving and maintaining Forbes 5Star certification, requiring an uncompromising commitment to personalisation, attention to detail, and operational precision across every guest touchpoint.
Key Responsibilities: Provide strategic direction and daily operational oversight for the Rooms Division, ensuring exceptional guest experiences and optimal departmental performance.
Lead and inspire teams in the Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability.
Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes and brand standards.
Assist with the successful implementation of Forbes Travel Guide standards and other external brand audit requirements.
Develop, manage, and report on departmental budgets, forecasts, P&L, and CAPEX plans, ensuring cost effective and high quality operations.
Drive labour productivity, optimise scheduling, and ensure efficient resource planning across departments.
Lead and participate in the Executive Committee, contributing to broader hotel strategy and vision.
Collaborate closely with Sales, F&B, Spa, Events, and Reservations to ensure a seamless guest experience across all touchpoints.
Serve as an ambassador for the hotels brand and reputation, both internally and externally.
Ensure all operations comply with health & safety, fire, and security standards.
Qualifications, Knowledge & Experience: Bachelors degree in Hospitality Management or a related field is required.
710 years of progressive leadership experience in the Rooms Division of a luxury hotel, with at least 13 years at Director level or above.
Proven leadership of Front Office, Accommodation and Engineering/Maintenance within a high end hospitality environment.
Strong working knowledge of Forbes Travel Guide audit standards, with direct experience in achieving and maintaining Forbes 5Star service levels.
Deep expertise in P&L management, CAPEX planning, and expense control aligned with occupancy and operational performance.
Advanced proficiency in labour optimization, scheduling, and multifunctional team coordination.
Strong working knowledge of hospitality technologies, including Property Management Systems (PMS), Reservation Systems, and Guest Relations Management (GRM) platforms.
Fluent in spoken and written English, with a passion for delivering personalised and culturally relevant guest experiences.
Key Competencies: Strategic Leadership & Coaching: Inspires, mentors, and develops high performing teams across the Rooms Division.
Operational Precision: Flawless attention to detail, driving consistency and excellence in service delivery.
Luxury Brand Stewardship: Upholds and champions the culture, values, and elevated standards of achieving and maintaining Forbes 5Star property.
Emotional Intelligence: Naturally empathetic, approachable, and sincere in guest and team interactions.
Analytical Mindset: Assesses challenges and implements data informed, sustainable solutions.
Organisational Agility: Manages multiple priorities and projects within a fast paced, guest first environment.
Guest Journey Design: Passion for innovation in sequence of service, guest experience mapping, and operational workflow.
Cross Functional Collaboration: Works seamlessly across departments and with the Executive Committee to drive unified performance.
Communication Excellence: Articulates vision, enforces accountability, and represents the hotel with confidence and polish.
Professional Presentation: Consistently well groomed and elegantly presented, embodying the brands standard of excellence.
Why Join Us?
At Dromoland Castle, you will be part of a team committed to preserving the legacy and luxury of one of Irelands most iconic destinations.
We offer: A values driven culture rooted in excellence, authenticity, and warmth The opportunity to contribute to a Forbes 5Star journey Executive level leadership impact with room for continued career growth Competitive salary, benefits, and recognition in one of the worlds finest hospitality environments Skills: Director Management Rooms Division