Part-Time Receptionist/Administrator – Mental Health Clinic (Dublin 2)
12-Month Contract | Immediate Start | Potential for Permanency
We are currently seeking a motivated and organised part-time Receptionist/Administrator to join our mental health clinic in Dublin 2. This is an excellent opportunity to become a valued member of our professional and supportive team. The role begins on a 12-month contract, with the possibility of extension or permanency for a candidate who demonstrates strong skills, reliability, and commitment to the clinic's values.
As part of our front-of-house team, you will play a key role in creating a warm, professional, and welcoming experience for clients, clinicians, and visitors. The clinic is a dynamic environment where organisation and responsiveness, strong computer skills, attention to detail, and capable of working efficiently with a diverse workload, are essential. We are looking for a team player who is motivated, dependable, and able to contribute positively to the smooth running of the clinic.
Key Responsibilities
Client Reception & Communication
* Welcome clients warmly, respectfully, and professionally to ensure a supportive experience.
* Assist clients with check-in and general enquiries about the clinic and services.
* Manage incoming calls and emails, responding promptly or directing queries appropriately.
* Handle sensitive client matters with empathy, discretion, and confidentiality.
Appointment & Diary Management
* Schedule, reschedule, and manage appointments using our clinic booking system with high accuracy.
* Oversee clinicians' diaries and coordinate changes efficiently.
* Track cancellations and no-shows and update records accordingly.
Administrative Duties
* Maintain accurate, confidential client records in line with GDPR and clinic policies.
* Prepare and organise digital intake forms, consent documents, reports, and session notes.
* Manage internal databases, carry out data entry, and generate reports when required.
* Provide administrative support to clinicians, including preparing files, materials, or forms.
Billing & Payments
* Process client payments (card, cash, online) and issue receipts.
* Assist with invoicing, claims processing, and follow-ups on outstanding payments professionally and sensitively.
Clinic Operations & Support
* Ensure the reception, waiting area, and clinic spaces remain clean, tidy, and welcoming at all times.
* Monitor and reorder clinic supplies; liaise with external suppliers when necessary.
* Work collaboratively with clinicians and administrative colleagues to support smooth daily operations.
* Contribute to a calm, client-focused atmosphere and promote emotional safety for clients attending appointments.
* Follow all clinic policies, confidentiality standards, and safeguarding procedures.
Additional Responsibilities
* Participate in meetings, staff trainings, and development opportunities to support clinic performance and quality of care.
Details:
* Contract: Fixed - Term contract (with a 6-month probation)
* Hours: 15-20 hours per week / holiday cover
* Working Pattern: Operating hours Monday to Sunday (8am to 8pm)
* Working occasional weekends/public holidays
* Hourly rate: €13.50/hour
* Location: Dublin 2
Job Type: Part-time
Pay: €13,000.00-€14,000.00 per year
Benefits:
* Employee discount
* Flexitime
Work Location: In person
Reference ID: Receptionist / Administrator
Expected start date: 08/12/2025