About the Role
In this senior analyst position, you will play a crucial role in ensuring investor queries are handled efficiently and effectively. As a subject matter expert, you will be responsible for answering complex queries and providing assistance to team members as needed.
Key Responsibilities:
* Ensure queries are answered in line with department procedures.
* Be a subject matter expert and assist the team with handling complex queries, including escalated cases.
* Ensure your own tasks and responsibilities are completed within the correct time scales, including QC and Bank Verification outbound calls.
* Attend and participate in team huddles and team meetings.
* Participate in client visit meetings as required.
What We Offer
This role provides an opportunity to work in a dynamic and collaborative environment where you can utilize your skills and experience to make a meaningful contribution. You will have the chance to develop your knowledge and expertise in fund administration and regulatory environments, while working with a talented team of professionals.
Requirements:
* Working knowledge of Client & Investor Servicing.
* Knowledge of Fund administration and the regulatory environment.
* Ability to work to set deadlines.
* Microsoft Office Skills (Excel, Word).
Why Join Us
We pride ourselves on being a flexible and inclusive workplace where our employees can grow and thrive. We offer a range of benefits and opportunities for professional development, and we are committed to making a positive impact in the communities we serve.