Job DescriptionEssential Functions:Lead a team of finance professionals responsible for ensuring seamless operations in order management, credit management, billing, cash application, and collectionsIdentify and implement improvements to enhance the external and internal customer experienceWork closely with Sales and Operations teams to ensure smooth processing and fulfillment of customer ordersEstablish credit policies and monitor credit risk to support business strategy and mitigate financial exposureEnsure timely and accurate customer invoicing and collections to optimize DSOEngage with Treasury to optimize cash management and forecastingManage customer queries and surveys related to OTC process and resolve issues promptlyDevelop, implement, and maintain robust internal controls to ensure compliance with company policies and regulatory requirementsDrive continuous improvement initiatives within OTC processes to ensure standardization, implement best practices, and enhance efficiency, accuracy, and scalabilityCollaborate with IT and other functions (e.g. Sales, Operations, Treasury) to design and implement automation to streamline OTC activitiesEstablish, measure, root cause, and action targeted KPIs to measure the OTC processMentor and develop a global OTC team, fostering a high-performance cultureManagement StructureOTC Global Process OwnerAmericas Order Management ManagerAmericas Credit & Collections ManagerEurope Order Management ManagerEurope Credit & Collections ManagerAsia Order Management ManagerAsia Credit & Collections ManagerKnowledge, Skills, And AbilitiesThe Skills you will bring to the teamPlanning – Has proven ability to establish clear directions and mobilizes resources (people, funding, technology, materials, support) to get things done in an effective and efficient mannerDriving Results - Action oriented and steadfastly pushes self and others for results. Is very customer centric and can be counted on to consistently exceed goalsInfluencing Others – Can employ a wide range of influencing styles to engage others in problem-solving and decision-makingStrategic Mindset – Has the ability to see ahead clearly; anticipates future consequences and trends conceives a range of scenarios and creates competitive, breakthrough plans.Change & Transformation – Lead OTC transformation initiatives, including global process design, shared services, and automation/AI adoptionResilience Under Pressure in Dynamic Environments - Thrives in fast-paced settings, maintaining composure and delivering high-quality results under tight deadlines.Excellent global leadership abilities with success building a positive team culture and developing talentIn-depth knowledge of OTC processDemonstrated initiative to drive continuous process improvementMinimum Education And Work Experience RequiredB.S. degree in Finance or related field, professional accounting qualification desirableOver 15 years of progressive OTC experience, with a minimum of 5 years in a leadership positionProficiency in ERP and CRM systemsAbility to travel internationally