Agile Project Manager
Job Description:
Deliver enterprise-wide solutions that enhance IT service management, operations, and automation as a highly skilled Agile Project Manager/SCRUM Master.
This role will be instrumental in driving Agile delivery, coordinating cross-functional efforts, and ensuring that IT initiatives align with business priorities and enterprise systems.
1. Drive Agile delivery by facilitating Agile ceremonies and promoting Agile best practices.
2. Manage the planning, execution, and delivery of IT projects and enhancements across ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, Sec Ops, and others.
3. Collaborate with stakeholders to define scope, priorities, and timelines for IT projects.
4. Track and report on sprint progress, team velocity, and project milestones using tools such as Jira or Azure Dev Ops.
5. Identify and remove impediments to ensure smooth and timely delivery of IT features and integrations.
6. Coordinate with external vendors and internal teams to align on dependencies and deliverables.
7. Support M&A integration efforts by managing onboarding projects into the organisation's platform.
8. Ensure compliance with change management, release governance, and documentation standards.
Required Skills and Qualifications:
* Bachelor of Science (BS) in Information Systems, Computer Science, or related field (or equivalent work experience).
* 5+ years of experience in IT project management, with at least 3 years in an Agile/SCRUM Master role.
* Experience managing IT projects or working closely with the IT development teams.
* Certified SCRUM Master (CSM), PMI-ACP, or equivalent Agile certification.
* Familiarity with modules such as ITSM, ITOM, and platform capabilities.
* Strong understanding of Agile frameworks (SCRUM, SAFe, Kanban) and project management principles.
* Experience with project tracking tools such as Jira, Azure Dev Ops, or Agile Development.
* Excellent communication, facilitation, and stakeholder engagement skills.
* Strong understanding of ITIL processes and enterprise service management.
* Experience with M&A integration projects and onboarding new business units.
* Ability to manage multiple priorities in a hybrid work environment.