Our client is a long-established, friendly, and respected IT Managed Service Provider (MSP) based in the South East of Ireland. Our ideal candidate will have a strong background in ICT services and solutions, particularly in areas such as cybersecurity, cloud computing, VoIP, infrastructure management, and help desk services.
You will play a critical role in maintaining strong client relationships and delivering value through strategic account planning and consultative selling.
The Opportunity
This role is about managing a portfolio of key client accounts, driving revenue growth through upsell/cross-sell opportunities, ensuring customer satisfaction, and acting as the primary point of contact between clients and our technical delivery teams.
Key Responsibilities
* Serve as the primary relationship manager for a portfolio of key clients.
* Develop a deep understanding of clients' business needs and align MSP offerings (e.g., managed security and services, cloud services, disaster recovery, general IT support, infrastructure) to meet their objectives.
* Drive account growth through strategic upselling and cross-selling of services and solutions.
* Working with and unearthing sales leads. Bringing them through the sales cycle resulting in net new contract clients.
* Prepare and deliver QBRs (Quarterly Business Reviews), and strategic IT roadmaps to key stakeholders.
* Collaborate with internal teams (e.g., engineering services, helpdesk services, finance) to ensure successful service delivery and issue resolution.
* Manage the renewal and expansion process for contracts and service agreements.
* Monitor customer satisfaction, proactively address issues, and ensure high levels of retention and loyalty.
* Stay current with industry trends and emerging technologies to provide innovative solutions and insights to clients.
* Meet or exceed assigned sales quotas and KPIs, including revenue growth and client retention metrics.
* Utilise various internal systems to manage pipelines, forecast sales, and track activities.
Qualifications
* 5+ years of experience in IT account management, preferably within a Managed Services Provider or IT consulting environment.
* Proven track record of building and growing strategic B2B client relationships.
* Strong knowledge of IT services, including but not limited to:
o Managed IT & Helpdesk Support Services
o Cybersecurity (firewalls, endpoint protection, SOC)
o Cloud solutions (Azure, Microsoft 365)
o Networking and infrastructure
o Backup and disaster recovery
o Teams Voice
* Comfortable engaging with C-level executives, technical stakeholders, and procurement teams.
* Experience working with SLA-driven environments.
* Strong organizational and time management skills; self-starter attitude.
* Proficiency in PSA/CRM and account planning tools (AutoTask).
* Exceptional communication, presentation, and negotiation skills.
Why Apply:
* Competitive salary + uncapped commission structure
* Career development in a growing MSP
* Car and fuel card provided.
* Strong core value culture within the organization.
* Collaborative, fast-paced team environment.
* Head office in Kilkenny City.
* Hybrid role so work from home is available as appropriate.
Does it sound like you? Please feel free to apply and to get in touch with our friendly team!
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