Job Title: Team Lead
Location: Golden Island Shopping Centre, Athlone, Co. Westmeath
About the Role
As a Team Lead at OAKBERRY, your mission is to elevate experiences. You will take pride in leading a dynamic team dedicated to enhancing OAKBERRY Experiences daily, surpassing customer expectations, and outshining competitors. Your focus will be on fostering a culture of excellence, nurturing talent, and driving results through people-centric leadership.
Reports To: Store Manager
Direct Reports: Team Members
Key Responsibilities
Customer Service: Orchestrate the delivery of outstanding customer service, aligning with marketing strategies to enhance brand visibility and loyalty.
Sales & Performance: Drive retail performance by equipping the team with the tools and resources to deliver exceptional service, maximise sales opportunities, and maintain brand standards.
Exemplary Leadership: Lead by example, actively engaging with the team to ensure exceptional customer satisfaction while supporting the daily business performance.
Continuous Innovation: Continuously seek opportunities to streamline processes and introduce new practices that enhance efficiency and effectiveness.
Financial Management: Support the Store Lead in optimising profitability by implementing strategies to increase sales and control costs, ensuring efficient staffing and meticulous cash handling.
Team Development: Invest in the growth and development of the team through hands-on training, constructive feedback, and on-the-job coaching.
Operational Excellence: Maintain high operational standards, ensuring adherence to OAKBERRY's processes and safety protocols for a seamless and secure customer experience.
Diversity & Inclusion: Champion diversity and inclusion, fostering an environment where every individual feels valued, respected, and empowered to contribute.
Living Our Values
You will uphold our values by fostering a fun and engaging work environment, celebrating team achievements, and promoting camaraderie. A culture of trust, respect, and open communication is vital to the success of the store and the team.
Job Type: Part-time
Pay: €14.55 per hour
Benefits:
* Company events
* Employee discount
* Flexitime
* Sick pay
Work Location: In person