BNM Recycling Open to Public Competition
Our Recycling Business Unit currently has a need for a Customer Service Administrator on a Fixed term basis of 6 months. The role will be based from our office at Bord na Móna Recycling – Newbridge and will report to the Customer Service Manager.They will deliver exceptional customer service in accordance with the company’s best practices, policies, and procedures.
Role Specifics:
Job Title: Customer Service Administrator
Business Unit: Recycling
Reporting to: Customer Service Manager
Location: BNM Recycling – Newbridge
Duration: FTC 6 Months
Apply on or before: 29th August 2025
Eligibility: Open to Public Competition
Key Responsibilities:
Handle a high volume of inbound calls with professionalism and efficiency.
Identify customer needs, resolve complaints, and provide solutions.
Ensure communication is in line with company best practices, policies, and procedures.
Maintain ownership of calls through the full lifecycle of the customer’s request.
Communicate effectively via email with customers.
Meet daily, weekly, and monthly activity targets.
Foster good working relationships with colleagues for efficient service delivery.
Ensure all information is processed to agreed standards and report any customer complaints to the manager.
The Ideal Candidate Will Have:
1-2 years of experience in a similar customer service role.
Experience in the Customer Service/Waste Industry (advantageous).
Proficiency in Microsoft Office, with a strong knowledge of IT systems.
Flexibility to work across various areas within the company.
Eligibility to work in Ireland.
Proficiency in the English language.
Why Join Us?
At Bord na Móna, we offer a supportive and inclusive work environment, with opportunities for career growth and development.
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