About the job Senior IT Operations ManagerAbout Our ClientOur client is a leading agri-business with integrated operations spanning processing, product innovation, and nutritional development. With over 50 years of experience and a strong commitment to sustainable practices, the company plays a vital role in both domestic and international food supply chains.As part of a significant digital transformation journey, the business is establishing a fully independent ICT infrastructure following its exit from a Transitional Service Agreement (TSA). This role presents an exciting opportunity to lead the design and operation of a greenfield technology environment in a complex, enterprise-scale setting.The OpportunityThis senior leadership role is responsible for the design, delivery, and management of the companys core technology platforms and infrastructure. The Head of Technology Platforms & Operations will play a pivotal role in creating a secure, scalable, and high-performing IT environment, overseeing areas such as cloud infrastructure, networking, end-user computing (EUC), platform security, and service operations.You will work collaboratively with stakeholders across applications, SAP, service management, and wider business units to ensure platform strategies support both current needs and long-term goals.Key ResponsibilitiesDefine and implement the platform and infrastructure roadmap in line with business strategy and TSA transition milestonesLead the design, deployment, and management of Microsoft Azure environments, including identity, networking, backup, and monitoringOversee the full lifecycle of End User Computing (EUC) services including Microsoft 365, Intune, Entra ID, Autopilot, and endpoint managementEnsure platform resilience, high availability, and security through observability tooling and disaster recovery planningApply Zero Trust principles to identity, device, and access management in collaboration with internal security and audit teamsEstablish and maintain ITIL-based operational processes covering Incident, Problem, Change, and Configuration ManagementManage relationships with key service providers, including MSPs, NOC/SOC vendors, and cloud and connectivity partners, ensuring adherence to SLAsDrive integration readiness and automation within the infrastructure estate to support business applications and data platformsBuild and lead a high-performing team across cloud, EUC, infrastructure, and operations, fostering a culture of service excellenceChampion continuous improvement initiatives in cost control, service maturity, and platform performanceKey AccountabilitiesOwnership of core technology platforms: cloud, network, and EUCOperational performance and cost optimisation of Azure environmentsManagement of device lifecycle and endpoint security across the organisation24/7 platform readiness, including incident response and business continuityCompliance with internal security and governance standardsOversight of third-party vendor performance and service delivery metricsTeam leadership, development, and succession planning within platform operationsQualifications & SkillsMinimum of 10 years experience in ICT, including 3 -5 years in platform, infrastructure, or operations leadership rolesProven expertise with Microsoft Azure, Microsoft 365, Intune, Entra ID, and endpoint technologiesStrong understanding of ITIL frameworks, service operations, and SLA-based deliveryExperience in cloud platform transitions, greenfield ICT builds, or TSA separation is a distinct advantageEffective communicator with strong stakeholder engagement and vendor management capabilitiesDemonstrated ability to lead high-performing technical teams in complex environmentsLocation: Ireland (hybrid working available)Contract Type: PermanentReports To: Director of ICTIf you are a strategic, hands-on leader with a passion for technology platforms and operational excellence, this is a unique opportunity to influence the future of ICT in a progressive and growth-focused organisation.
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