Company Profile
Our client is a next generation IT Managed Services provider head quartered in Ireland. They are a fast-growing company with a passion for quality and service excellence. Supporting clients across the globe in over 30 countries.
As an IT Support Engineer, you will be responsible for engaging directly with IT customers to resolve IT issues as they arise. You will have excellent customer facing experience with strong communication skills and be flexible given the dynamic nature of the IT business and will be able to handle change in a professional manner.
Duties and Responsibilities
Professional team member within the Helpdesk team
Responsible for resolving customer queries and collaborating with the team to address issues
Participate in projects as needed
Maintain clear and effective customer communication
Engage continuously in professional development
Create and maintain IT systems documentation as required
Skills / Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience
3+ years of experience in a similar IT support environment
Proficient in Active Directory and Azure Active Directory
Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems
Strong knowledge of Microsoft 365 administration
Skilled in network and firewall troubleshooting
Excellent understanding of email routing and related protocols
Advantageous Skills / Technologies
Experience with scripting for automation, including PowerShell and Batch scripting
Proficient in virtualization technologies such as VMware and Hyper‑V
Familiarity with backup solutions, including Veeam and Zerto
Strong understanding of server and storage infrastructure
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Azure Administrator
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