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Responsibilities
* Stay apprised of all relevant developments in their respective Salesforce Cloud and coordinate updates to said Salesforce Cloud accordingly.
* Lead development efforts on the platform and manage the overall development process from design to deployment.
* Build configuration-first solutions to solve critical business problems.
* Design complex technical solutions and integrations.
* Promote advanced capabilities of the platform such as automation, AI, forms, and workflow.
* Improve existing complex customizations; reduce technical debt and deficiencies.
* Provide strategic mentorship on design and architecture and serve as an informal resource for peers with less experience.
* Proficient with Apex coding / AppExchange / Lightning Aura and LWC’s.
* Comfortable working with Web Services and Web API including the Salesforce API.
* Create and manage Journeys / Assets / Automations / Data Extensions.
* Update system runbooks and other supporting materials, as required.
* Build and modify a range of reports & dashboards for sectors, markets, marketing, and other key departments.
* Analyse data and provide fit-for-purpose metrics that are used to support business decisions.
* Support system enhancement projects by taking responsibility for specific configuration and security-related tasks.
* Implement flows and automation features to improve efficiencies and downstream intelligence.
* Helpdesk management and ticket appraisal and resolution competencies.
* Test, validate, and document all system changes.
Skills & Requirements
Requirements
* A bachelor’s degree in Computer Science or a relevant discipline is required.
* Minimum 2 years’ experience in a similar role.
* Knowledge of both Sales and Marketing Cloud.
* Strong analytical and problem-solving skills.
* Well-organised, detail-oriented, process-focused individual.
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