Customer Experience Director
The Guest Services Manager will be responsible for driving a culture of exceptional service delivery, ensuring every guest has an outstanding experience.
* Develop and implement strategies to deliver personalised service excellence.
* Lead a team of Guest Services professionals to achieve outstanding results.
* Ensure seamless execution of the guest journey across all touchpoints.
Key Requirements:
* Proven track record of delivering exceptional customer experiences.
* Strong leadership skills with the ability to motivate and develop a high-performing team.
* Excellent communication and interpersonal skills.
Benefits: Competitive salary, opportunities for professional growth and development, and a dynamic work environment.
What We Offer: A chance to join a prestigious hotel's leadership team and contribute to delivering exceptional guest experiences.