Care Support Specialist Role
This is a highly rewarding position that plays a vital part in delivering exceptional homecare services across the region.
Key Responsibilities:
* Plan, coordinate and manage homecare services to meet client needs
* Create and manage rotas for domiciliary carers, ensuring shifts are covered and care services are provided as scheduled
* Liaise with multidisciplinary teams to ensure smooth service delivery
* Set up and manage new client referrals and maintain accurate databases
* Monitor staffing levels and provide cover planning where needed
* Identify training needs and support staff development
* Complete service user care plans, risk assessments, and regular reviews
* Conduct staff supervisions and appraisals
* Professionally handle phone enquiries from clients, carers, and external bodies
* Provide cover for runs when on-call, if no other staff are available to take the shift
Rota Management:
* Create and manage rotas for domiciliary carers, ensuring all shifts are covered, including arranging cover for any unexpected absences or changes
* E nsure that all Care Worker holidays, sickness, unplanned absences from placement, and all emergency calls are documented
Client Scheduling:
* Schedule assessments and coordinate the onboarding of new clients, ensuring their care needs are effectively planned and managed
* Ensure that any communication with external sources such as next of kin, GPs, nurses, physiotherapists, and any other professionals involved are prioritised if they impact on the care and wellbeing of the Client