Head of BOS Integrated Services Hub 1
role at Ericsson
Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence.
The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance, and IT Managed Services.
What You Will Do
Lead BOS service excellence, managing team of senior services professionals.
Accountable for services engagement and pre-sales including target topline and profitability.
Responsible for aligning with Solution Area on Services GTM and drive services offering build up, presales and delivery engagements for the EMEA region.
Secure service delivery readiness through competence planning inline with business and portfolio evolution.
Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
Set Individual Performance and Development goals for members with regular check-ins.
Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
Drive a Knowledge Sharing and Asset building culture across their community.
Instill a culture of add-on sales and customer value maximization.
What You Will Bring
12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
Deep understanding of BOS portfolio including products and services.
University degree in ICT/Engineering.
A graduate degree such as an MBA is a plus.
Strong People Manager track record leading Senior Team members and leading Leaders.
Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
Advanced experience with IT Systems and Integration
OSS and BSS full stack integrations and surrounding ecosystems
API management & microservice architecture
Cloud-Native & Platform transformation
Data analytics, AI/ML applications in service operations
In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
Recommended certifications (external): ITIL, Lean Six Sigma, PMP
Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
Strong consultative, presentation, and communication skills
Proven track record to deliver results within a time sensitive and high-pressure environment.
Highly proficient collaboration skills
Solid ability to communicate effectively at executive levels.
In-depth knowledge of running Organizational and Solution Level Governance.
Fluent in English; additional languages are a plus.
Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements.
Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what's possible.
To build solutions never seen before to some of the world's toughest problems.
You'll be challenged, but you won't be alone.
You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity Employer.
Learn more.
Req ID:
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