Senior Sales Engineer – Dublin, Ireland
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3 500 companies in over 200 countries, using every major currency. We are committed to building an inclusive work environment and invest in our employees’ professional growth.
About the Position
The Senior Sales Engineer partners with clients, FastSpring’s sales team, and internal stakeholders to support the sales cycle and lead new store implementations. This role is critical from pre‑sales through site launch and the transition to operations and client success. The Senior Sales Engineer delivers clear, effective product demonstrations to both technical and non‑technical audiences, communicates project status throughout the organization, and continuously improves the new client implementation experience.
Reports to the Senior Director of Pre‑Sales and Implementation and is based in Dublin, Ireland. Remote initially, possibly moving to a hybrid working model.
Responsibilities
Lead technical sales presentations, design, and/or integration discussions in support of priority sales and business development opportunities.
Act as a liaison between Sales and Product to remove technology‑related buying objections from prospects.
Independently lead and coordinate all aspects of the client’s technical product evaluations, from integrating with FastSpring’s platform to helping prospective customers interpret data in the context of their environments.
Architect and demonstrate seamless integrations between FastSpring and client systems.
Lead integration of advanced FastSpring e‑commerce services in support of optimizing top strategic accounts.
Ensure total customer satisfaction with the customer’s implementation experience.
Prepare and present technical proposals and RFIs/RFP responses.
Determine root cause of customer issues and assist in corrective action.
Collaborate with sales representatives to ensure alignment throughout the sale.
Assist in generating new business and ensuring growth of existing accounts.
Provide technical training to clients and communicate customer feedback for future product developments.
Maintain professional knowledge by attending workshops, reviewing publications, and participating in professional societies.
Qualifications
5+ years of experience supporting SaaS, web application, or eCommerce technologies.
Strong front‑end web development skills (HTML, CSS, JavaScript) required; experience with SPA frameworks (React, Vue) a plus.
Experience with back‑end technologies and APIs (e.g., Node.js, Python, PHP); ability to support and integrate APIs.
Deep eCommerce domain knowledge, including checkout flows, payments, fulfillment, DRM, and analytics.
Experience in customer‑facing technical roles (e.g., Sales Engineering, Customer Success, Technical Support, or Development), engaging both technical and executive stakeholders.
Highly organized and self‑directed, able to manage priorities, coordinate complex meetings, and operate effectively with broad direction.
Proven problem‑solver with a calm, customer‑focused mindset, able to quickly learn new technologies and adapt to evolving needs.
Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent practical experience.
Tools & Technology
Front‑end: HTML, CSS, JavaScript required; React or Vue a plus.
Back‑end / APIs: Node.js, Python, PHP; Postman or similar tools.
eCommerce & Analytics: Payment gateways, Google Analytics, Google Tag Manager.
Productivity & Collaboration: Google Workspace.
Business & Engineering Tools (nice to have): Salesforce, Gong, Jira, Confluence, Looker.
Bonus Experience
Payments industry experience.
Familiarity with consultative sales methodologies (e.g., Selling Through Curiosity).
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Software Development
Equal Opportunity Employer
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other classification protected by applicable federal, state or local law.
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