Want to join a fast-growing, agile company delivering cutting-edge AI solutions. The mission is to empower businesses through innovation, intelligence, and truly customer-first experiences. Looking for a Customer Experience (CX) Specialist - Customer Insights Lead to lead the charge on research, survey design, and data-led insights, acting as the strategic bridge between the customers and internal teams. What You'll Do Design and lead customer research initiatives, including qualitative and quantitative surveys Synthesize data into actionable insights that inform product, marketing, and customer success strategies Collaborate with cross-functional teams to advocate for the customer and drive CX improvements Develop and maintain dashboards, reporting frameworks, and feedback loops that influence business decisions Work closely with stakeholders to translate insights into strategic recommendations and operational enhancements What You Bring Specialist experience in customer research and survey methodologies Deep knowledge of CX principles and tools Proven ability to turn data into strategic insight and storytelling Demonstrated experience influencing decision-making across departments Strong communication and stakeholder engagement skills Passionate about customers, with a mindset that puts them at the heart of every decision Why Join? Work on innovative AI-powered solutions that are transforming industries Be part of a fast-moving, agile team where your insights make a real impact Enjoy the flexibility of subscription and professional service models Collaborate in a culture that values experimentation, curiosity, and true customer obsession Skills: CX Specialist Insights Benefits: Work From Home