Digital Operations ManagerLocation: Head Office (Swords, Co. Dublin)Reports to: Head of e-Commerce & DigitalHarvey Norman is a leading, global retail brand across furniture, bedding, electrical and technology - and proudly ranked among Ireland's Best Workplaces by Great Place to Work. We're growing fast and looking for a Digital Operations Manager to help us deliver a brilliant post-purchase experience at scale.The roleYou'll be the engine room of our digital channel - owning post-sale operations, joining the dots across stores, head office, warehouses and partners, and driving continuous improvement. If you love data, live for smooth customer journeys, and enjoy collaborating across teams, this one's for you.What you'll doLevel-up in-store digital: roll out contactless Click & Collect, LiveOffer, and our 3D Virtual Shopping experience to boost sales and service.Own payments operations: manage PayPal, humm and Worldpay day-to-day; explore new options like Apple Pay & Google Pay.Remove customer friction: improve FAQs, returns, contact flows and other key info pages to keep journeys simple.Keep core content fresh: ensure Store Finder and Google Business Profile are accurate and on-brand.Grow assisted selling: scale VideoChat, LiveChat and Chatbot, track performance and optimise against clear KPIs.Lead online order processing: manage our remote OOP team - commercials, resourcing and day-to-day delivery.Be the comms hub: run training, gather feedback, and present confidently from store floor to Exec level.Close the loop: maintain a tight feedback cycle with Stores, Finance, Advertising, Customer Service and HO teams.Manage last-mile partners: own the relationship with our e-commerce delivery provider - commercials, loss prevention and performance.Partner with Global Dev: prioritise bugs and enhancements so Ireland stays aligned with our global platform roadmap.Pitch in where needed: support the Head of e-Commerce & Digital and help onboard new digital team members.About youData-driven & organised: strong Excel skills; comfortable turning data into clear actions and reports.Customer-first: you spot friction, fix root causes and champion simple, reliable experiences.Influential communicator: excellent listening, written and presentation skills across all levels.Proactive & resilient: calm under pressure, self-motivated, and focused on outcomes.Great teammate: you build trust with stores, suppliers and colleagues and keep solutions front-and-centre.Why you'll love it hereA dynamic, growing business with real ownership and impactHigh-energy, supportive culture with promotion from withinEntrepreneurial mindset and room to experimentGenerous staff discountsSound like you? Apply now and help us build the best digital retail experience in Ireland.