We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations
We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.
We are incredibly proud to be recognised as a Great Place to Work 2025 having won the Super Large Category, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing.
The Opportunity
As an Instalment Billing Team Leader, you will play a pivotal role in driving excellence and efficiency within the billing operation. You will oversee a small team dedicated to managing and processing instalment billing for our customers. This role involves ensuring the accuracy and timeliness of billing processes, resolving discrepancies, and delivering exceptional customer service.
Key Responsibilities:
* Oversee team workload to consistently achieve quality and service standards.
* Understand key performance drivers and identify opportunities to continuously improve team performance.
* Overseeing team members across various locations.
* Develop performance and development plans, support talent and succession planning, and empower the team to identify operational and process improvements.
* Collaborate with leadership across business areas to implement efficiencies aligned with the Allianz Customer Model.
* Implement vendor contracts and monitor service delivery against KPIs.
* Ensure team are up to date on all mandatory training.
* Oversee billing quality assurance with operational support.
* Utilize robotics and AI to enhance the billing experience.
* Supervise the Complaints Management process and coordinate formal responses.
Key Requirements / Skills & Experience
* Minimum 3 years' customer service handling experience, ideally within insurance services.
* Proven track record of Customer Service delivery against relevant targets.
* Good Analytical skills and detail focused.
* Excellent communication and inter-personal skills.
* Good organisational and administrative ability including effective time management.
* Must be able to work effectively within a Team
* Innovative thinking – creative ideas that improve operational effectiveness and efficiency
* Demonstrate ability for developing strong customer relationships and effectively resolving customer complaints
* Demonstrable coaching/ development skills
* Familiarity with the local regulatory context and requirements.
* Should be pro-active, self-reliant, confident, and able to remain calm under pressure.
We offer generous pension scheme contributions, health insurance, a working from home allowance, numerous wellbeing and family benefits, and a well-connected, accessible location with onsite staff parking and provided lunches.
Regulatory Notice: This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
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