Title: Salesforce Support Analyst Location: Bangalore, Karnataka, IN Requisition ID: ****** Job Summary As a Sales Analyst in GTM Sales Ops, you will be the strategic driver behind sales efficiency, productivity, and performance.
lead cross-functional initiatives, optimize sales processes, and implement scalable programs that empower the sales organization to exceed targets and deliver exceptional customer experiences Support internal sales teams selling company-owned (1P/3P) Salesforce certification (ADM201 or ADM301) is a plus.
· Excellent analytical skills and data-driven decision-making capabilities.
· Strong communication and presentation skills, with the ability to influence senior leadership.
· Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Key Responsibilities · Lead and manage programs that support 1P/3P Products, SaaS Applications and marketplace Cloud providers.
· Collaborate with departments such as Sales, Marketing, IT, Planning and Analytics team to ensure smooth execution of initiatives.
· Develop and maintain project plans, timelines.
· Risk Management: Identify and mitigate risks that could impact program success.
· Process Improvement: Design and implement improvements to streamline sales operations and increase efficiency.
· Coordinate with global teams to ensure consistent support across North America, EMEA, and APAC regions, willing to work in rotational shifts (24*5) support · Territory Management: Assist in defining territories/Named Exceptions and Manage Hyperscaler(Azure, AWS