OverviewCounter Associate "The Ordinary" Brown Thomas - DundrumThis is a part-time, 22.5-hour-a-week position (3 days). It is a permanent contract.What we’re looking forWe are looking for a flexible customer service-oriented Counter Associate to join our "extraOrdinary" team in Brown Thomas - Dundrum to deliver memorable experiences to our customers.Experience in the Retail, Department Store, and luxury industry is highly desirable and ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.ResponsibilitiesGreet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent serviceDetermine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand trainingEnsure standards for quality, customer service, and health and safety are metAdhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and productsManage customer feedback and queriesAssist in maintaining counter standards of cleanliness and organizationBe aware of and assist in maintaining DECIEM’s merchandising conceptsEnsure tidiness standards are always respected and maintainedConduct product refunds and address customer issues in a positive mannerResponsible for building meaningful relationships with department managers and clients. High standard communication.Skills and qualificationsComfortable in engaging customers and applying products to the customer while providing consultationsAbility to multi-task, while providing professional and outstanding customer serviceDesire to spread brand awarenessEffective time management and communication skillsWhat you’ll gain by joining our teamUnlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and moreAccess to LinkedIn Learning membership to help you keep growing and learningFirst dibs on new productsA generous discount on DECIEM products for you, your family, and your friendsCompany values and commitmentDECIEM is a people-first company, committed to diversity, equity, and inclusion (DEI). We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable laws. We are an equal-opportunity employer and provide accommodations in recruitment if needed.WANT TO JOIN US? Thank you for reading the whole thing. Please send your resume. Only shortlisted candidates will be contacted.
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