Post Title:
Lead Application Support (2 WTE) - ICT Orbis and IPM
Post Status:
Permanent
Department:
ICT
Location:
Beaumont Hospital & Affiliated Sites
Reports to:
Clinical Lead/ Digital Transformation Lead
Salary:
Appointment will be made on Grade VII Scale (€60,013 - €78,015) at a point in line with Government pay policy
Hours of work:
Full Time 35 Hours per Week
Closing Date:
5pm on Wednesday 10 th December, 2025
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Job Summary:
Project Coral represents a significant ICT transformation programme within Beaumont Hospital introducing the Orbis Order Comms solution, IPM, and Orbis ED systems to streamline patient flow, clinical documentation, and operational management. These systems provide a robust foundation for patient-centred, data-driven care.
The Lead Application Support role is a senior-level post within the Informatics Model of Support. The post holder will provide oversight, coordination, and strategic guidance to ensure uninterrupted access to digital systems. Lead Support manages escalations from informatics and operational support staff and acts as the primary point of contact for complex system issues. Reporting and analytics are supported through Power BI and Microsoft Fabric to inform operational and clinical decision making.
Job Purpose
To provide senior-level operational leadership for the Application Support function, ensuring reliable system performance, high-quality user support, and effective incident management across digital systems including Orbis, IPM, and Orbis ED systems. The post holder will:
* Lead and coordinate the support team
* Manage escalations and complex technical or workflow-related issues.
* Monitor system health and proactively prevent disruptions.
* Collaborate with project and clinical leads to optimise system use and reporting.
Key Working Relationships
* Digital Transformation lead and Clinical Lead
* Project Manager & Informatics Support Staff
* ICT and Technical Teams
* Reporting Engineers and Trainers
* Departmental Managers, HSCP's and Clinical Leads
* Region, HSE, vendors and key stakeholders
Responsibilities
Main Duties and Responsibilities:
* Operational Leadership and Oversight
* Supervise and coordinate daily activities of the support team.
* Ensure timely escalation and resolution of complex system issues.
* Monitor system performance, useability and system engagement.
* Participate in strategic planning to improve support processes and workflows.
* Engage with hospital-wide staff to explain the use and benefits of digital solutions, promoting consistent understanding and adoption across clinical and operational areas.
* Incident Management
* Act as the escalation point for high-priority incidents affecting hospital operations.
* Analyse incident trends and implement preventative strategies.
* Liaise with vendors and internal teams for critical issue resolution.
* User Support and Account Management
* Oversee user account creation, configuration, and permission management.
* Ensure correct access levels and adherence to data governance standards.
* Support staff in resolving workflow or system issues that cannot be handled by the support team.
* Provide guidance and advice to staff on effective use of Orbis, IPM, and Orbis ED, fostering engagement and confidence in digital workflows.
* Collaboration and Reporting
* Work with Reporting Engineers to ensure accurate dashboards and analytics are available via Power BI and Microsoft Fabric.
* Work with the application and integration engineers to ensure accurate analytics are available via Microsoft Fabric.
* Provide management with regular updates on system performance and user issues.
* Liaise with hospital leads to align support priorities with clinical and operational needs.
The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical Directorate model and any future developments that arise and will evolve and change over time.
Qualifications
Selection Criteria:
Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.
Applications will be assessed on the basis of how well candidates satisfy these criteria.
Mandatory:
Qualifications And Experience
* Relevant IT or healthcare qualification (degree, diploma, or equivalent).
* Significant experience supporting clinical applications in a hospital environment.
* Proven leadership experience support or ICT operations.
* Strong familiarity with Orbis, IPM, Orbis ED desirable.
* Understanding of hospital workflows, patient safety, and clinical priorities.
Skills And Competencies
* Strong organisational, analytical, and problem-solving skills.
* Leadership and team coordination abilities.
* Excellent communication and interpersonal skills.
* Ability to manage complex incidents under pressure.
* Collaborative and proactive approach to cross-functional teamwork.
Values and Behaviours
* Patient-centred approach in all activities.
* Integrity, professionalism, and accountability.
* Commitment to continuous improvement and learning.
* Supportive and inclusive leadership style.
Expected Outcomes
* Reliable, uninterrupted operation of digital solutions including Orbis, IPM, and Orbis ED systems.
* Timely resolution of escalated incidents and critical issues.
* High user satisfaction and confidence in digital systems.
* Proactive identification and mitigation of risks to hospital operations.
* Strong contribution to Beaumont Hospitals ongoing digital transformation.
Informal Enquiries ONLY to:
(Please note NO APPLICATIONS will be accepted via the Informal Email)
Name:
Anne Quirke
Email address:
A short listing exercise may be carried out on the basis of information supplied in your application. The criteria for ranking and or short listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. In the event of a high volume of applications additional shortlisting criteria may be utilised.