Job Overview
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This role involves managing hotel reservations, ensuring seamless guest experiences, and delivering exceptional customer service.
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Main Responsibilities
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* Handle guest enquiries related to reservations in a professional and efficient manner.
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* Describe hotel rooms, services, and facilities accurately, staying up-to-date with room rates and service offerings.
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* Respond to guest enquiries warmly and professionally, using names and providing courteous treatment at all times.
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* Familiarize yourself with travel agents and company coordinators to drive business opportunities.
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* Proactively sell hotel rooms at the best possible rate, maximizing secondary sales opportunities.
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* Answer switchboard calls, direct them appropriately, and handle any arising queries or concerns.
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Benefits
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We offer:
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* Excellent learning and development opportunities.
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* Free leisure centre membership.
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* Discounted rates for FBD Hotels and Resorts.
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* Employee Assistance Programme and Wellness initiatives.
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* Affinity discount with FBD insurance for home, car, and travel.
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* Free parking on site.
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* Meals provided on duty.
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* Employee referral incentive scheme.
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* Social team events.
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* Flexible working hours.
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* Excellent working environment focused on team appreciation and recognition.
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Requirements
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To be successful in this role, you will need:
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* Flexible working hours.
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* Experience with Opera is preferable but not essential.
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* Strong administration skills.
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* Highly motivated with a positive attitude.
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* Leadership, time management, and organisational skills.
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* Attention to detail.
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Our Values
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We value respect, teamwork, creativity, and a can-do approach, ensuring we deliver exceptional guest experiences and achieve our goals together.